Vol. 4, No. 3, 2010, pp. 60-79 www.cscanada.org
ISSN 1913-0341 [Print] ISSN 1913-035X [Online] www.cscanada.net
Comparisons Among Diverse Public Organizations in the UAE
Badreya Al Jenaibi1
Abstract: People live in a multicultural society, where different sets of values and principles interact on a daily basis. In business, people from different parts of the world work together in an environment so rich in diverse cultural ideas and attitudes that it presents a huge chance for development through the huge flow of creative ideas, or the total opposite: an environment that easily can spark conflicts (Chapman, 2010). Globalization integrates different concepts about job satisfaction and adds a new dynamic to this rich world (Wormer, 2005) of opportunities. Regardless of origins, it is hard for an employee to perform a job day after day and still feel thrilled over time (Lee, 2005), or worse, for an employee to have a job that he/she never enjoyed in the first place. How can management reach higher levels of job satisfaction? How does the organization get involved in enhancing its employees’ sense of job satisfaction? How does job satisfaction relate to organization communication theories? This research focuses on the meaning of job satisfaction, its challenges, and how to effectively increase employee satisfaction. The aim of this research is to explore the sense of job satisfaction and the struggles employees face in government organizations by using a case study of different organizations in the UAE. One of the main research findings is job satisfaction is based on effective management, communication, facilities, and benefits, including salaries, technologies, and future job directions. Key Words: Models of job satisfaction; Equity theory; Challenges and work approach; Measuring job satisfaction
The definition of job satisfaction is the enjoyable and emotional state resulting from the evaluation of one’s job (Danish & Usman, 2010) or job experiences; the employee feels fulfillment and pride in achieving the business’s goals. Job satisfaction occurs when someone feels he/she has proficiency, value, and is worthy of recognition (Garcez, 2006). Therefore, job satisfaction is a worker’s sense of achievement and is generally noted to be directly (Cranny, Smith & Stone, 1992) associated to improved efficiency as well as to personal welfare. Job satisfaction is the belief of the employee that he/she is doing a good job, enjoying the process, and being suitably rewarded for the effort. Job satisfaction is a measure of how happy workers are with their jobs and work environment. Keeping morale high among workers is of fabulous benefit to any company, as content workers will be more likely to produce more results, take fewer days off, and Assistance Professor, P.O Box 17771 , Al-Ain City, United Arab Emirates University, College Of Humanities and Social Science, Department of Mass Communication, United Arab Emirates. *Received 7 May 2010; accepted 28 July 2010 1
Badreya Al Jenaibi/Management Science and Engineering Vol.4 No.3, 2010 remain loyal to the company. There are many factors in improving or maintaining high employee satisfaction, which wise employers would do well to implement (Brown, 1996). There are different types of organizations—such as public and private—and despite the differences (Brief, 1998) in their goals, these business organizations have similar methods of employee management. In general, both are defined as groups of people who work together in order to achieve certain goals. These organizations face different challenges and obstacles in conducting their work (Everett, 1995) as they play their roles in their society, which result in the success or failure of the organization. Of course, success of any organization, regardless of societal role, is related to the power that comes from employees and their motivation and...