Comparative Study of Quality of Work Life Management in Tcs & Ibm: a Case Study Analysis

Only available on StudyMode
  • Download(s) : 506
  • Published : March 18, 2013
Open Document
Text Preview
PROJECT REPORT
On
“COMPARATIVE STUDY OF QUALITY OF WORK LIFE MANAGEMENT IN TCS & IBM: A CASE STUDY ANALYSIS” FOR
THE PARTIAL FULFILLMENT OF THE AWARD OF THE DEGREE OF
“MASTER OF BUSINESS ADMINSTRATION”
FROM GGS IP UNIVERSITY
NEW DELHI

BATCH: 2011-2013

Submitted by: Submitted to:
Sheetal Yadav Dr. Parul Gupta

ARMY INSTITUTE OF MANAGEMENT & TECHNOLOGY,
GREATER NOIDA (UP) – 201306

BACKGROUND OF STUDY

I have undertaken the project on “Quality of Work Life” as a part of the curriculum of the IVth Semester. The main reason I took up this project is to learn how different work life situations affect employees in their working styles.

The main aim of doing this project is to understand what good quality work life means to employees and how it affects the companies. The project helps me to understand how a company’s HR Department tries to improve their business by keeping good relations with employees. It helps to understand how good working conditions help employees to work more efficiently. ‘Quality Work Life’ emphasizes on how an employee and employer should keep a proper balance between their work and family. It emphasizes how people can keep balance by making their work timings flexible.

QWL basically is all about employee involvement, which consists of methods to motivate employees to participate in decision making. This helps in building good relationships. The project gives emphasis on use of quality circles by companies like TCS & IBM, which helps in solving many quality and people related problems.

This project is a means to appreciate the nitty-gritty involved in employee’s relationship with their organization and employers. It helps me understand how organizations keep constant check of health and safety so as to run their business smoothly.

Last but not the least, this project, shows through case studies how different organizations take care of the working environment, so as to keep their employees and other associates happy.

CONTENTS

1 OBJECTIVE…………………………………………………....1 2 INTRODUCTION.........................................................................3 3- LITERATURE REVIEW………………………………….......9 4- COMPANY OVERVIEW (IBM)……………….……………..14 5- COMPANY OVERVIEW (TCS)……………………………....16 6- RESEARCH METHODOLOGY...............................................19 6.1 Research Design................................................................20 6.2 Data collection...................................................................20 6.2.1 Secondary Data....................................................20 6.2.2 Instrument Used…………………………….…20 6.3 Sampling Techniques & Sample Size…………………………21 7- DATA ANALYSIS……………………………………………..23 7.1 List of parameters…………………………………..….24 7.2 Companies’ Analysis.......................................................28 8-COMPARATIVE ANALYSES...................................................46 9- FINDINGS…………………………………………………….52 10- CONCLUSION......................................................................…55 11- RECOMMENDATION…………………………………..….57 12- LIMITATIONS OF THE STUDY…………….………….…59 REFERENCES & BIBLIOGRAPHY…………………………. .61 LIST OF FIGURES..........................................................................62

RESEARCH OBJECTIVE

* To study Quality of Work life management in TCS group.

* To study Quality of Work life management in IBM .

* To compare the Quality of Work life management in TCS group and IBM.

QWL basically is all about employee involvement, which consists of methods to motivate employees to participate in decision making. This helps in building good relationships. The project gives emphasis on use of quality circles by companies like TCS & IBM, which helps in solving many quality and people related problems. This project is a means to appreciate the...
tracking img