Company Motivational Profile
Bernie Marcus and Arthur Blank had a dream where everything for a do-it-yourself project could be found at one location. That dream came to life with the help of investment banker Ken Langone and merchandising Guru Pat Farrah when the first two Home Depot stores opened on June 22, 1979, in Atlanta, Georgia (The Home Depot, 2003-2006). The first stores encompassing about 60,000 feet, each were cavernous warehouses that dwarfed the competition (The Home Depot, 2003-2006). The Home Depot is the first store to offer the best customer service in the industry, by training the staff and began customer clinics to help teach customers how to do it themselves. “The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving money” (The Home Depot, 2003-2006).
The Home Depot continues to follow the values established by its founders:
…excellent customer service, taking care of people, entrepreneurial spirit,
respect for all people, building strong relationships, doing the right thing, giving
back to the communities, and creating shareholder value. The founders viewed the structure of the company as an inverted pyramid, with stores and customers at the
top and senior management on the bottom (The Home Depot, 2003-2006)
Throughout United States history, the Home Depot is known as the fastest growing retailer. The company went public on the NASDAQ in 1981 and came to the New York Stock Exchange in 1984, showing tremendous growth in the 1980’s and 1990’s and opening its 100th store in 1989 (The Home Depot, 2003-2006) The Home Depot, with stores totaling over 2,200, has opened stores in Canada, Mexico and China (The Home Depot, 2003-2006).
Products and Services
The Home Depot products include building materials, home improvement supplies, appliances, and lawn and garden supplies. Each location stocks merchandise that... [continues]
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