Company Case

Topics: Airline, Low-cost carrier, Southwest Airlines Pages: 64 (13391 words) Published: March 15, 2013
Emerging Markets Case Studies Collection
Emerald Case Study: now anyone can fly in South Africa Stephanie Townsend, Geoff Bick

Article information:
To cite this document: Stephanie Townsend, Geoff Bick, " now anyone can fly in South Africa", Emerald Emerging Markets Case Studies, 2011
Permanent link to this document:
Downloaded on: 06-11-2012
References: This document contains references to 19 other documents To copy this document:
This document has been downloaded 742 times since 2011. *

Access to this document was granted through an Emerald subscription provided by Emerald Group Publishing Limited For Authors:
If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit for more information.

About Emerald
With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

*Related content and download information correct at time of download. now anyone can fly
in South Africa
Stephanie Townsend and Geoff Bick

Stephanie Townsend is a
Case Writer and Geoff Bick
is a Professor, both at Wits
Business School,
South Africa.


t was January 2003, 17 months since had taken to the skies for the first time. This low-cost airline had survived almost two years in an extremely tough industry and, in addition, claimed to have been profitable since its inaugural flight on 1 August 2001.

Gidon Novick, Comair Limited’s executive manager of marketing, was involved in’s somewhat unusual communication strategy from day one and maintained a close relationship with the advertising agency, morrisjones&co. The brand had been very effectively established and the airline had received two awards: the Marketing Federation of Southern Africa’s prestigious 2002 Tusk ‘‘Service Launch of the Year’’ award; and the Airports Company of South Africa’s ‘‘Domestic Airline of the Year’’ annual customer survey award for 2002.

But despite the hugely successful campaign, which had required only a few minor adjustments over the past 17 months, Novick did not feel comfortable. He realised that the business might soon face a problem – the possibility that the hype in the market had declined to a certain extent or could do so in the near future. He knew that in the fiercely competitive airline industry – an industry that had become even more competitive since the September 11 terrorist attacks – one could never sit back and relax. It was time to rethink’s strategy. Novick could not afford to miss a single significant fact in establishing whether the current formula was sustainable or not. Other competitors entering the market – such as national carrier South African Airway (SAA) with its own low-cost airline – was a lurking threat. Even the current relationship with’s advertising agency needed some reconsideration. With this in mind he started studying all the necessary supporting documentation that was lying on his desk.

Background to the low-cost airline industry[1]
Up until 1978 the global airline industry had been controlled mainly by national governments that owned or subsidised the so-called national flag-carriers, which carried the flag of their nation on the tail of the...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Essay on Case Assignment 1
  • Cold Case Investigation Essay
  • Case Management Essay
  • Case Process Research Paper
  • Essay about Kensington Tablet Cases Make Holiday Shopping a Snap
  • Essay about Case Study Worksheet GE
  • Diversity Makes Good Business Case Essay
  • Making the Business Case: Multiple Choice Questions Essay

Become a StudyMode Member

Sign Up - It's Free