GROUP COMMUNICATION MEMO
Communication for Accountants - ACC/530
March 31, 2014
To: Incoming Manager
From: Outgoing Manager
Re: Group Formation and Communication
I would like to congratulate you on your new management position. One of the responsibilities will be to introduce new employees in the organization to their teammates. I have attached some information that should prove helpful in this regard, and that has been beneficial to me in learning about group formation and communication: • Five stages of group development
• How relationships form in groups
• Barriers to group communication
• Techniques to overcome barriers
• Enhancing communication
HOW TO OVERCOME COMMUNICATION BARRIERS
Communication skills learned in childhood, cultural background, and gender differences affect people within the organization. Managers who are cognizant of these differences can choose among several available techniques to improve communication, creativity, and ultimately organizational performance. Management at all levels of the organization encourage employees to communicate face-to-face because nonverbal cues such as body language convey more meaning compared to over the phone and email interaction as well as use language and communication channels that fit the audience and occasion which entails group development. Diversity training in the workplace is often associated with tolerance (“Overcome Barriers to Improve Interaction”, 2010). In the past, the organization has successfully used such training to educate new hires and existing employees about various workplace communication barriers and how to effectively overcome them. The training specifically addressed the fact that other employees may have a different perspective. Therefore, receiving and providing feedback is critical to ensure common understanding. Management at all levels of the organization encourage employees to communicate face-to-face because nonverbal cues such as body language convey more meaning compared to over the phone and email interaction as well as use language and communication channels that fit the audience and occasion. Employees should stay away from words which can be misinterpreted by the person receiving the message. Moreover, they should make it easier for others to listen to them. This can be attained by making a clear brief point. Diversity training is necessitated as the key importance of honesty and integrity in all communications because defuse barriers amongst employees.
FIVE STAGES OF GROUP DEVELOPMENT
“The five-stage group-development model characterizes groups as proceeding through the distinct stages of forming, storming, norming, performing, and adjourning.” (Robbins & Judge, p. 279, 2011).
Stage one, the forming stage, is essentially the getting to know one another stage for the group members. In this stage members will establish behavior norms, and this stage ends when members start to feel a part of the group.
Stage two, the storming stage, involves the existence of conflict between the group members. Members accept the group but don’t like losing the freedom of their individuality. Also, there are issues such as who will lead and who will follow. This stage is complete when a rather clear pecking order of members is in place.
In stage three, the norming stage, relationships develop, and the group starts to function as a whole. The group starts to develop a common bond and feel a sense of identity. This stage is complete when the members are in agreement about how the group will run.
The fourth stage, performing, occurs when all group members have accepted the group and are working together. The focus now is less on relational development, and more on getting the work done.
The fifth stage, the adjourning stage, is not a stage required for permanent groups. This stage is for temporary...
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