April 4, 2012
Communication Theory Paper
Communication is the most important part of my job. For nine hours a day or more my job is to talk on the phone to guests, managers, or other personnel of the LOEWS branded hotels. Group communication happens through team meetings, emails, phone conferences, or face-to-face conversations. Without our pathways of communication our jobs would not exist and LOEWS as a company would not be as successful as it is. Gender and cultural differences are often known to create barriers in organizations. “Gender refers to the psychological and social manifestations of being male or female, i.e. the socially defined, learned, constructed accoutrements of sex, such as hairstyle, dress, nonverbal mannerisms, and interests (Lippa, 2002).” While cultural differences relate “to the cumulative deposit of knowledge, experience, beliefs, values, attitudes, meanings, hierarchies, religion, notions of time, roles, spatial relations, concepts of the universe, and material objects and possessions acquired by a group of people in the course of generations though individual and group striving (TAMU, 2009).” Working at LOWES we encounter gender and cultural differences everyday. We have four diamond rated hotels, some are five diamonds, and with that rating prestigious and powerful people do business with us from all over the world. Within the company there are very strict rules regarding gender in general. They would classify under our sexual discrimination rules. Which if violated would be punishable up to termination. This includes how we handle interactions with our guests both verbally and non-verbally. Everyone is to be treated equally and with mutual respect ignoring any gender roles. Working with others from around the world means working with differences between our cultures everyday. LOEWS employees people from many different nationalities. In the business center I work at...