Communication Technology

Topics: Telephone call, Called party, Conference call Pages: 2 (819 words) Published: February 9, 2015
Communication Technology

In today’s world there is a lot of communication that is used through many different types of technology such as telephone calls, e-mail, audio-visual, conference calls and Skype.

The term audio-visual refers to working with both a sound and a visual component together. Such as slide-tape presentations, films, and television programs are examples of audio-visual presentations. This also works when you are in a call with someone. It means that the people at the other end of the phone can see you and hear you while you are speaking to them.

Audio-visual is used in many business presentations. In a business presentation, the presenter provides the audio by speaking, and supplements it with a series of images projected onto a screen, either from a slide projector, or from a computer connected to a projector using presentation software.

In our customer service class we used Skype to show a way of presenting audio-visual. Using Skype you can have a spoken conversation with someone over the Internet using the software application Skype, also viewing by webcam. Skype is a freemium voice-over-IP service and instant messaging client, currently developed by the Microsoft Skype Division. The name was derived from "sky" and "peer". Skype was first released in August 2003. We used the application Skype to call a group in a different country. Firstly we introduced ourselves with our title. After that we passed the tablet around the room and spoke to a different group each. This was a good way to see how audio-visual works and a good way for communicating with people no matter where they are.

Conference Calls:
A conference call is a telephone call in which more than two people participate. This is where a person who is initiating the call would have more than one person on the line, either listening or interacting/conversing. It is sometimes called ATC (Audio Tele-Conference). Conference calls are used all over the world...
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