Communication Structure of Standard Chartered Bank

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A report submitted to the Department of English in part-fulfillment of the requirements of the Final Examinations in Business Communications, Fall 2008

Prepared and submitted by SUNSHINE Section: c Tazrin Mst. Nazia Zohora Fatema tuz Islam Md. Atikul Miah Abu Kausar

Course teacher Professor Faizur Rashed Gullu

Date of submission 4 December 2008

North Global University of Dhaka
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4 December 2008 Prof. Faizur Rashed Gullu Course Instructor Business Communication North Global University of Dhaka Subject: Submission of our report Dear sir, We have the pleasure to submit our report titled ‘Communication Structure of Standard Chartered Bank’. This was a good opportunity for us to understand and deal with the problem. The study was aimed at knowing the communication structure of Standard Chartered Bank. If any lacking is found, the organization will be able to improve performance. The study will find a chance to know the system of the organization and its communication system which will increase our knowledge and experience. They have very effective communication system. By removing the communication barriers between higher level managers and lower level managers they can do it better. We once again thank you for giving us the chance to do the report. Yours sincerely, Zohora Fatema tuz 08-10489-1 Tazrin Mst. Nazia 07-08937-2 Islam Md. Atikul 07-09137-2 Miah Abu Kausar 07-08446-2

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Preface This report is made based on the communication structure of Standard Chartered Bank. Based on case study of some employees of Standard Chartered Bank, the report was made. This report contains the communication structure of Standard Chartered Bank. It also has some suggestions for the Standard Chartered Bank to make their communication process more effective and to make their organization’s performance better. This report has some concept of communication, the process of communication, communication channel, mass communication, communication barriers, altogether, the concept of organizational communication. And the implications of them in The Standard Chartered Bank that if they are using them properly and what should be done if they are not using them properly

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Acknowledgement At first, we take the opportunity to thank The Almighty. Then we express our thanks to our department and authorities for granting us such opportunity in this level. We are very pleased to accomplish the assigned task given by our revered course instructor Prof. Faizur Rashed Gullu sir. While completing this report we faced different problems such as shortage of time, information, convincing the employees of the bank etc. But we have been able to overcome the problems with direct and indirect assistance from our course instructor. We are really thankful to him. Above all, we have to thank the people at the bank who provided us with valuable information, gave us their valuable time and helped us in every way possible. Finally, we are pleased to complete the report on the given subject properly and authentically.

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Forwarding letter Preface Acknowledgement Table of contents List of illustrations Abstract 1.0 Introduction 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 What is communication The process of communication Necessity of communication Barriers of communication Introduction of the organization Objectives Scope Research methodology 1.8.1 Sample 1.8.2 Case study 1.9 Limitations

Page no. i ii iii iv v vi 01 01 02 08 08 09 10 11 11 12 13 13 14 14 14 15 16 17 18 19 vii

2.0 Organization of the report 2.1 Case studies Case study 1 Case study 2 Case study 3 Findings


3.0 Conclusion 4.0 Recommendation Bibliography

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List of illustrations

Figure 1.1 The basic communication process Figure 1.2 Flow of communications

Page-4 Page-6

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Abstract The transference and understanding of...
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