Communication Skills: Questions and Answers

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February 2011 Bachelor of Computer Application (BCA) ± Semester 1 BC0032± Communication Skills in English ± 4 Credits (Book ID: B0 706)

Assignment Set ± 1 (60 Marks)
Answer all questions 1. What do you mean by the environmental barrier of listening? Explain with an example. Answer:

Environment: The environment in which the transmitter or receiver are, should be compatible. If it is noisy and full of sound, the sounds may prevent the message from being fully understood. Background noise, often created by colleagues, vehicles and machinery, may hinder the process of communication. 2. Given below is a list of ambiguous messages. For each sentence, construct a polite question you could ask the speaker to help clarify the meaning. Answer:

a) I need this report right away. Ans. Please bring this report quickly. b) This presentation needs to be perfect. Ans. You should work more on this presentation c) Whenever I leave to go to a meeting, nothing gets done in this office. Ans. Please do your work ever when I leave to go to meeting. d) You did a heck of a job on that proposal. Ans. You didn¶t worked satisfaction on that proposal. e) I just need a little more time to finish the job. Ans. I need some more time to finish the job.

3. Write a note on the impact of posture as a non-verbal communication. Answer:

NOTES Impact of posture and movement Posture refers to unconscious and stable structural disposition of the body framework attained over a long period of continuous body movements and patterns. One communicates numerous message by the way me talks or moves. Standing erect and learning forward communicates to listeners that one is approachable receptive and friendly. An erect posture is considered as a mark of well-balanced and adaptable personality.

4. Explain the communication process in your own words. Answer:

The Communication is Interpersonal, where in the information or message is transferred from one person to the other(s). The person who transmits the message is called the sender or transmitter. The person(s) receiving the message is the receiver. The transmitter is expected to send the information in a format which the receiver(s) can understand. The process of converting the information that has to be sent, into a format which the receiver can understand is known as encoding. Once the message is encoded in a desired format, it is transferred through a medium called channel. A channel connects the sender to the receiver. The information which is transferred to the receiver has to be interpreted. This process of interpretation is known as decoding. In order to decode the message, the receiver should be ready to receive the message. Finally, the receiver will send a message back to the transmitter. It may be a reply to the query made by the sender or any apt response to the message delivered by the sender. This reply confirms whether the information sent has been understood or not. This process is known as feedback.

5. Make a Power Point Presentation to be delivered for 20 minutes, on the topic, µWhy the students should / should not buy personal computers. Answer:

Why Student should buy Computer Today comport is the most promised thing of modern world. We can¶t imagine are thing without computer. Today each can get many advantages from computer. A student can learn on computer. Specially using internet If you have computer at your home then you can search anything by one click of your computer. Computer can be used even for the purpose of entertainment also like we can watch movies, ping games etc. So a computer is a multipurpose thing and every student must have computer at his home.

6. Given below is a description of how man discovered that the earth is round. Each line contains an error. Underline each error and write your correction. Answer:


Sailors long ago was often afraid Ans. Sailors long ago were often afraid


that unless they sailed too far from Ans. that unless...
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