Communication Skills - Incongruence

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Communication Skills Project

Incongruence Between
Verbal & Non-verbal Communication
Vs The Observer

Div B
(MMS – 1st Semester)

Submitted by:
Group 2 on 20th November 2010

ACKNOWLEDGEMENT

We would like to express our special thanks of gratitude to Prof. Usha Kumar as well as BVIMSR respectively who gave us the golden opportunity to work on this wonderful project covering the topic of:

“Incongruence between Verbal & Non-verbal Communication Vs The Observer”

This project has helped us greatly in terms of getting new insights in the process of communication through the research done while compiling the project.

Lastly we would like to mention our gratitude to everyone else as well who all helped us in this educational endeavor.

THANKS AGAIN TO ALL WHO HELPED US.

OBJECTIVE

To understand the effects of incongruence between verbal & non-verbal communication on the observer

INDEX

MEMBERS4

OVERVIEW OF COMMUNICATION PROCESS5

MEANS OF COMMUNICATION6

DISTINGUISHING VERBAL & NON-VERBAL COMMUNICATION6

VERBAL COMMUNICATION6

NON-VERBAL COMMUNICATION7

CATEGORIES AND FEATURES9

What is incongruence between verbal & non-verbal communication?9

Why is incongruence created between verbal & non-verbal communication?9

INCONGRUENCE BETWEEN9

DYNAMIC FEATURES10

STATIC FEATURES10

KINESICS11

EFFECT OF INCONGRUENCE ON THE OBSERVER14

INCONGRUENCE & THE OBSERVER15

Examples of how incongruence affects the observer15

CONCLUSION16

GROUP 2

MEMBERS

Name| Roll No.|
Sanket Gharat| 72|
Anant Dhuri| 71|
Harishchandra Chouhan| 70|
Vivek Chothani| 69|
Lalit Kumar Chavhan| 68|
Suraj Bhandare| 67|

OVERVIEW OF COMMUNICATION PROCESS

Communication is a process whereby information is channeled and imparted by a sender to a receiver via some medium. The receiver then decodes the message and gives the sender a feedback. All forms of communication require a sender, a message, and an intended recipient; however the receiver need not be present or aware of the sender's intent to communicate at the time of communication in order for the act of communication to occur.

Communication requires that all parties have an area of communicative commonality. There are verbal means using language and there are non-verbal means, such as body language, sign language, paralanguage, haptic communication, chronemics, and eye contact, through media, i.e., pictures, graphics and sound, and writing.

MEANS OF COMMUNICATION

Communication is basically defined as the transfer of information from one place to another or from one source to another. Thus, it is a two sided process in which thoughts, feelings, ideas etc are exchanged in a verbal or non-verbal manner.

DISTINGUISHING VERBAL & NON-VERBAL COMMUNICATION

VERBAL COMMUNICATION

The basis of communication is the interaction between people.  Verbal communication is one way for people to communicate face-to-face.  Some of the key components of verbal communication are sound, words, speaking, and language. 

As a child grows it learns how to form these sounds into words.  Some words may be imitative of natural sounds, but others may come from expressions of emotion, such as laughter or crying.  Words alone have no meaning.  Only people can put meaning into words.  As meaning is assigned to words, language develops, which leads to the development of speaking.

The actual origin of language is subject to considerable speculation.  Some theorists believe it is an outgrowth of group activities such as working together or dancing.  Others believe that language developed from basic sounds and gestures.

Over 3,000 languages and major dialects are spoken in the world today.  The development of languages reflects class, gender, profession, age group, and other social factors.  The huge variety of languages usually...
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