Communication Skills

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COMMUNICATION SKILLS MODULE

Prof. Dr. Hamid Rafiq Khattak hamid_khattak@hotmail.com Sara Yaqoob saroo_14@yahoo.com Rabia Basri rabia_basri2003@yahoo.com

Acknowledgements
I am sincerely indebted to Learning Innovation Division -National Academy of Higher Education, Higher Education Commission Islamabad for the opportunity of writing this module on Communication Skills. I am indebted to my colleagues at APCOMS, Ms. Sarah Yaqoob and Ms. Rabia Basri for their immense assistance in developing the content of this module. I am held in appreciation and acknowledgment to Mr. Hashim Abbasi and Ms. Ayesha Siddique for their comprehensive and relevant feedback that has helped us in improving upon the content of this module. I express my special gratitude to all those participating faculty members of the pilot project for this module, whose lively interactions and responses have given us insight into the impact that this module should make. I believe that room for further improvement in this module shall always be there given the fact that communication is as diverse and intricate as humans are. May I therefore solicit your feedback at hamid_khattak@hotmail.com or hamid@mantecharc.com. I thank you in advance for your help in improving this module for the sake of all.

Abstract
Communication is a two way interactive process and its importance can be found in our professional as well as in our daily personal lives. We have intentionally taken a holistic approach in this module. It focuses on the person you are, of which your role as a teacher is a facet. Without taking the whole persona into consideration, it may not be possible to achieve the objective of improving one’s communication skills just as a teacher. This communication module is focused on the effective use and handling of communication situations, that teachers find themselves in both professional and personal environments. This module focuses on communication processes and key elements. It specifically explores the linkages between perception, personality, and communication including non-verbal communication. The prime purpose is to educate learners to effectively use and interpret verbal and nonverbal communication and understand what communication styles and skills can be adopted for different persons so as to ensure effective communication.

Table of Content
A. Introduction.............................................................................................................................................1 B. Aims.........................................................................................................................................................3 C. Module Objectives...................................................................................................................................5 This module shall provide ample opportunities for self exploration and self learning to essentially make you “conscious” about yourself and more specifically of your communication style, etc. The focus is inward rather than outward. So while you venture into using this module for others, hopefully, it would be equally usable by you as well as useful. It shall facilitate exploring your own personality types and relevant communication styles so that you can adapt them successfully to your own communication situation personally as well as professionally both in academic and non-academic settings. ....................5 Session I: Introduction to Communication Skills.........................................................................................6 1. Session Learning Outcomes.....................................................................................................................6 2. Key Concepts and Content.......................................................................................................................6 3. Teaching...
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