Communication scenarios

Topics: Interpersonal relationship, Communication, Feeling Pages: 2 (761 words) Published: November 28, 2014
Scenario 4
Austin is a middle-aged man with Cerebral Palsy. He is feeling very frustrated because he thinks people in his family don’ take his feelings into account when making decisions. His occupational therapist has come to the house to discuss available support.

The occupational therapist will be communicating with the family and with Austin himself. So it will be group communication with the family and then the occupational therapist will have one-one communication with Austin. The reason for the communication is to offer and suggest giving Austin better communication options so he doesn’t feel so frustrated and left out of decisions.

It is a formal meeting the therapist may sometimes talk informally in order for Austin to understand fully as it may be difficult with his disability to understand some of the formal communication and language. This is a different communication from how the occupational therapist will be talking to other professionals about Austin’s condition and choices for better communication. When the occupational therapist is talking to another professional they will be using strictly formal communication along with medical jargon.

In this meeting with Austin and his family, the occupational therapist may use certain forms of communication such as oral to explain and explore options to solve Austin’s communication problem. The therapist may also be signing and using symbols with Austin so he can understand fully what is being said too and doesn’t feel left out of the conversation.

I feel that in a meeting with a patient and the patient’s family one of the most important form of interpersonal interactions is non-verbal interaction. For example the way the therapist sits the facial expressions they use, silence and reflective listening. I feel that doing all of these and being aware of them shows that you are listening to what each person has to say and shows you’re interested and involved. This is important in this situation so the...
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