& computer studies
A PROJECT REPORT ON
COMMUNICATION PROCESS OF
BIG BAZAAR & AXIS BANK
PROF. SHWETA JHA
PREPARED BY: -MILAN SONI (101)
PRATIK VYAS (112)
HARDIK SONI (98)
The need of communication is universal. People transmit and exchange their ideas, feelings, facts or courses of action by the way of it. An organization being a group of people working together to achieve common goal. Good communication skills and channels are pivotal need for successful organization. With the phenomenal advancement in technology, accessing and sharing of information has now become a common function and communication has assumed more importance than ever before. Hence the knowledge of this skill is much needed for students who are pursuing management programs.
ABOUT THE PROJECT
The main objective of this project is to analyze the communication process of the organization, to understand various forms and practices of business communication being used by business professional. To know and understand the communication process we have done a questionnaire survey with the help of interviews and talks with the employee of Big Bazaar and Axis Bank. On the basis of questionnaires and interviews we have made analysis and conclusion that how the organizations are dealing with their employees, customers and business partners.
Any project of this magnitude requires the encouragement, guidance and support of many people.We are grateful to prof. Sweta Jha, faculty in charge of managerial communication, S.K.Patel MBA Department, Gandhinagar for extending their support and guidance throughout the project. We acknowledge with gratitude the timely and consistent cooperation received from Mr. R.H.Samani. (From future group), Mr. Priyam Shah, Miss Aarti Rai & also Big Bazaar management. They deserve our special thanks for assisting us in collecting data for questionnaires & interviews from Big Bazaar employees. We are indebted to Mr.T.K.Gopalkrishnan (Branch manager, Axis bank, Mehsana branch),Miss Dhara thakkar(csg dept.) for permitting us to get questionnaire data filled from Axis bank’s employees from Mehsana Branch. We don’t have enough words to express our gratitude for the following organization to help us to collect the data to complete the project. •BIG BAZAAR, S.G.Highway, Ahmadabad (A division of Pantaloon retail (I) ltd.) •Axis bank, Mehsana Branch
•S.K.Patel MBA, Gandhinagar.
2.Introduction of organization
3.Introduction of communication types processes.
4.Analysis of data based on Questionnaire survey & interview. 5.Findings, conclusions & recommendations.
We have done a questionnaire survey on Big bazaar & Axis bank’s communication process. Here the chapters contain following details in depth. Chapter one: Introduction of organization
It is showing the brief detail about Big bazaar & Axis bank such as profile, no. of employee their designation & it also shows the hierarchical pattern of the organization. Chapter two: Introduction of communication channel & process being used by organization The chapter contains the details of the communication process & channels which is being used by the organization. It includes the details of hierarchical communication skills being used by employees. It consist the formal & informal communication process which also includes non verbal communication. Chapter three: Analysis of data
The chapter comprises the analysis of Questionnaire, Interviews & talks made from the employees of organization. Chapter four: Findings, conclusions & recommendation
It includes the finding, conclusions & recommendation made from the project on the basis of analyses of data.
Introduction of organizations
Big bazaar: Big bazaar is a well known retail mega...