Communication Process Model
Who was the sender? The sender was my supervisor the principal of the school where I work. I was the receiver of the message.
What was the message? The message was that he needed me to supervise the kids walking to school at the north entrance gate.
What channel was used to send the message? The channel used was e-mail we often use this form of communication at work.
What was the misunderstanding that occurred? The misunderstanding was which gate he was talking about, there are two north gates one by the parking lot and the other is up by the park.
How could the misunderstanding have been avoided? The misunderstanding could have been avoided by being more specific saying either the north gate by the park or the north gate by the parking lot. The kids come in both ways
1. What did you learn about the communication process from this activity? What I learned from this activity is that it is not only the sender’s responsibility to be clear when giving instruction. It is also the receiver’s responsibility to ask questions if he or she is unsure about the instructions given.
2. What seemed to be the main causes of the misunderstanding? One of the causes would be that he was new to the school and did not know that kids walked in from both areas. The other would be he should have been informed of this by the office staff.
3. What tips can you suggest for preventing misunderstanding in communication?