Communication is the process of sending and receiving messages with attached meaning ( Schermerhorn, Osborn, Hunt 2000). Communication process has the following basic aspects, which are source, receiver, channel, noise and feedback. The source is the person that encodes a message in understandable terms, and then transmits it via a communication channel that carries the message. There are various communication channels such as face-to-face meetings, emails, memorandums, faxes, telephone, internet, voice-mail, among others. All the communication channels are all subject to noise and distortion which can have a big effect on the message been sent. The receiver is the person to whom the message is sent and if there are noises or other barriers a feedback can spot the error. Feedback is the response from the receiver back to the source. According to the text, communication process is not complete just because a message is sent (page 336). For communication process to be successful it has to be effective and efficient which depends largely on the kind of channel been used.
The flow of communication process is very important to the success of any organization; it is a part of almost everything that happens on a daily basis in an organizational environment. The advancement of information technology has brought so many communication channels that are use within an organization. In my workplace, we use so many means of communication; the most successful is the face-to-face, telephone and sometime electronic emails while the unsuccessful means is the fax machines. Fax messages are on the machine without people knowing that they have messages. The all have their own positive and negative side to it, however the most commonly used with less complains among employees is telephone and face-to-face communication.
An example of a successful communication in my workplace is the face-to-face meeting every Monday morning among all the employees. In this...
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