CONFLICTS BETWEEN TWO DEPARTMENTS
BECAUSE OF IMPROPER COMMUNICATION
To: Net Wiz EXECUTIVE SUMMARY
Communication has gained prime importance in today’s world. Its scope begins from individual level and goes up to organizational level where distorted messages could lead to law suits and tension of serious nature. Realizing the importance of communication there is no professional program where communication is not being formally taught. Its importance even increases where diversification is involved either in terms of business areas or global work force. Even effective communication plays a vital role in the success of failure of a product in the market. There are numerous examples where best product failed to be successful due to bad or misleading communication.
The following report discusses the barriers in communication which may distort the message and provides recommendations that may help in resolving these barriers in effective communication.
TABLE OF CONTENTS
5.1 Organizational structure
5.2 Management styles
5.3 Lack of communication
5.4.2 Identification of responsibilities
The word “communication” derived from the Latin word ‘communicare’ that means to impart, to participate, to share or to make common.
It is a process of exchange of facts, ideas, opinions and as a means that individual or organization share meaning and understanding with one another. In other words, it is a transmission and interacting the facts, ideas, opinion, feeling and attitudes.
Communication is the life blood of any organization and its main purpose is to effect change to influence action. In any organization the main problem is of maintaining effective communication process.
The management problem generally results in poor communication. Serious mistakes are made because orders are misunderstood.
The basic problem in communication is that the meaning which is actually understood may not be what the other intended to send. It must be realized that the speaker and the listener are two separate individuals having their own limitations and number of things may happen to distort the message that pass between them.
1. Interpersonal Barriers
Interpersonal communication includes the nonverbal communication. This includes gestures and movements, facial expressions, appearance, vocal cues, and environment. People also communicate by means of touch, color, silence, and time.
2. Physical barriers
A physical barrier is a physical problem that impedes one from achieving a set goal. Physical barriers could be caused due to health problems, communication barriers or other possible physical blocks.
3. Language barriers
A figurative phrase used primarily to indicate the difficulties faced when people who have no language in common attempt to communicate with each other.
4. Poor listening skill and lack of empathy
Listening skills play an important role in overall communication process and are essentially important for sales personnel who directly communicate with customers. 5. Lack of formal communication
Formal communication is a kind of verbal presentation or written information that precisely follows certain rules and is free of any slang language.
6. Emotional barriers
To communicate effectively, you must clearly convey thoughts and emotions both verbally and nonverbally. Many times, emotional barriers on your part or the part of the person you are speaking with may inhibit your ability to communicate on an effective level.
1. To behave professional.
2. Conduct regular meeting & enabling Job rotation.
3. Have somebody who...
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