Communication in Organisations

Topics: Leadership, Communication, Management Pages: 10 (2559 words) Published: July 11, 2013
SUMMARY

The aim of this study was to investigate the communication issues that occur with a modern day tourism and hospitality organisation. The research initially indicated that communication skills regarding leadership were greatly affected by the leaders gender. Secondly, the communication technique persuasion combined with engaging formal workplace meetings was proven to be greatly beneficial for an organisation. Thirdly, communication techniques such as active listening, ‘I’ messages and timing was proven to assist in conflict resolution. Recommendations were made to improve management awareness regarding intercultural differences concerning gender, and to incorporate a balanced management style. Additionally, persuasive communication techniques are recommended for engaged and motivational workplace meetings. Lastly, conflict resolution communication techniques are recommended for achieving a motivated and unified organizational workforce.

TABLE OF CONTENTS

Section Page

Summary……….…………………………............................................ 3 1.0Introduction……….………………………………...………………… 5 2.0Method…………………………………...……...……………………...6
2.1 Stage 1 - Determine the purpose………………………………….6
2.2 Stage 2 – Select interviewee……………………………………….6 2.3 Stage 3 – Research the topic and structure the interview………6 2.4 Stage 4 – Conducting the interview………………………………6 3.0Findings…………………………………………………………………8

3.1 Intercultural communication……………………………………...8
3.2 Meetings and persuasion…………………….…………...……….8
3.3 Conflict Resolution…………………………………………………9 4.0Discussion……………………………………………………...…..….10
4.1 Intercultural communication…………………………………….10
4.2 Meetings and persuasion………………………………………...11 4.3 Conflict Resolution………………………..………………………13 5.0Conclusion………………………………………………………...…..16 6.0Recommendations……………………………………………………16 7.0References……………………………………………..………………17

1.0 INTRODUCTION

Communication is a fundamental aspect of one’s existence and is essential in almost all professions. Communication in its entirety is defined as the imparting, conveying and exchange of information and ideas as by speech, behavior, writing or signs (Witsel, 2009). Communication has three basic elements: a sender, a receiver and a message. For effective communication it is essential that the receiver can clearly comprehend the exact information or idea that the sender is attempting to transmit. This communication process requires honed interpersonal skills in speaking, listening, observing, processing and evaluating in order to be effective (Witsel, 2009). The purpose of this report is to evaluate the communication issues that occur within a tourism and hospitality organisation from the point of view of one of its employees. The employee’s thoughts, opinions and experiences regarding communication issues such as intercultural communication, workplace meetings, persuasion and conflict resolution are evaluated to determine the barriers that inhibit effective communication in the workplace. The data that was acquired is discussed and evaluated by applying relevant communication theories in order to make recommendations for the organisation offering feasible solutions. However, the first limitation of this report is the extremely small sample size, consequently the findings cannot be generalized to the broader public. Secondly, the gender analysis in this report is limited due to only obtaining the thoughts and opinions of a single female respondent.

2.0 METHOD

The process for this research is segmented into four stages:

* Stage 1 – Determine the purpose. The purpose of this report is to interview one candidate regarding their personal thoughts, opinions and experiences concerning communication issues within their current and former tourism and hospitality workplaces.

* Stage 2 – Select interviewee. A local café situated in northern NSW was chosen due to its busy nature and high amount of customer and coworker...
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