COMMUNICATION IN AN ORGANIZATION
Humans communicate all the time, and most of the time we do it as a matter of course, without thinking about it. We can define it in the following way:-
“Communication is one of the basic functions of management in any organization and its importance can hardly be overemphasized. It is a process of transmitting information, ideas, thoughts, opinions and plans between various parts of an organization.”
Communication is the process of conveying information from a sender to a receiver with the use of a medium in which the communicated information is understood the same way by both sender and receiver. Communication is important in an organization because it creates mutual understanding environment between the management and employees. Directly, it also helps in increasing the employee's productivity.
Communication is the process of exchanging information by the use of words, letters, symbols, or nonverbal behavior. Successful communication depends not only on the appropriateness of the choice of channel and feedback but also on any barriers put between the sender and the receiver and feedback but also on any barriers put between the sender and receiver - these may be physical or even psychological.
A PRELUDE TO COMMUNICATION PROCESS
Communication can be thought of as a process or flow. Communication problems occur when there are deviations or blockages in that flow .In this section, we describe the process in terms of a communication model, consider how distortions can disrupt the process, and introduce the concept of communication apprehension as another potential disruption
A COMMUNICATION MODEL
Before communication can take place, a purpose, expressed as a message to be conveyed, is needed .It passes between a source (the sender) and a receiver. The message is encoded (converted to symbolic form) and is passed by way of some medium (channel) to the receiver, who retranslates (decodes) the message initiated by the sender. The result is transference of meaning from one person to another.
This model is made up of seven parts:
1. The communication source.
3. The message.
4. The channel.
6. The receiver, and
The source initiates a message by encoding a thought. Four conditions have been described that affect the encoded message: skills, attitudes, knowledge, and the social-cultural system. The messages given in any form say speaking or writing is a Communication when someone is speaking the speech is the message. If it is written message and if is painted the picture gives the message. Likewise if one gesture with arms and face may also give a message our messages are affected by the code of Symbols we use to transfer meaning to communicate these messages decisions are taken by the intended which codes and symbol are to be used. The channel is the medium through which the message travels .It is selected by the source, who must determine which channel is formal and which one is informal. Formal channels are established by the organization and transmit messages that pertain to the job-related activities of members. They traditionally follow the authority network within the organization. Other forms of message, such as personal or social, follow the informal channels in the organization. The receiver is the object to whom the message is directed .But before the message can be received, the symbols in it must be translated into a form that can be understood by the receiver .This is the decoding of the message. Just as the encoder was limited by his or her skills, attitudes, knowledge, and social cultural system, the receiver is equally restricted. Just as the source must be skillful in writing or speaking, the receiver must be skillful in reading or listening and both must be able to reason .One’s knowledge, attitudes and cultural back ground influence one’s ability to receive, just as they do the...
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