INTRODUCTION TO COMMUNICATION IN HEALTH, SOCIAL CARE
OR CHILDREN'S AND YOUNG PEOPLE'S SETTINGS
1.1 Identify different reasons people communicate
“Communication is a process of passing information and understanding from one person to another”Keith Davis) We are social being and always depend on each others in everyday life. People communicate to build and maintain relationships - family, parenting, community. Communication is necessary for emotional intimacy.
People communicate to conduct business/commerce, to help/support each other, to learn/educate, for pleasure - story telling, film, music, art, theatre, etc.
1.2 Explain how effective communication affects all aspects of own work.
Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not able to communicate with my service user because of communication barrier then the service would be unsuccessful. We used to do different type of jobs in our care job like vulnerable adult care, elderly peoples care for their personal as well as domestic care with different mental, physical and environmental situation where effective communication is a must in term of provide proper service. Effective communication, including active listening, can be hard work. People who work in health or social care environments tend to enjoy learning about other people and their lives. Things can go wrong, however, if: • the context is wrong, e.g. the surroundings are unsuitable due to lack of privacy • the service provider and service user are mismatched. Sometimes communication breaks down because of factors such as age, education level, gender and ethnic background • person withholds information because they fear being judged, for example, they have taken illegal drugs • a person fears that confidentiality will be broken, even though this should never happen, for example, about their sexual orientation • the service user thinks that the advice given is too vague and has not asked for clarification • the subject matter is embarrassing, such as talking about sex or intimate body parts • a person fears they are going to hear bad news so avoids going to a service provider until it is too late to help.
1.3 Explain why it's important to observe an individual's reactions when communicating with them
Several cases the service user could not able to respond while communicating with us but their body language, gesture or expression. And it’s important to view reactions, because only about 70-80% of communication is verbal, meaning that we are gong to be missing out on a large part of communication if we aren't paying attention to peoples facial and bodily reactions.
2.1 Find out an individual's communication and language needs, wishes and preference
As a Care Planning for a patient, our best reference is the patient. We should use conversation and questions to find out what the patient understands, what language he is most comfortable using and how the system/facility can supply the materials and services to ensure his safety, health and well being. This is an interpersonal skill that is developed through experience, not one that can be researched on line. It can be done by getting information about service user from the care plan, consulting with the line manager, their relatives who are looking after them.
2.2 Demonstrate communication methods that meet an individuals communication needs, wishes and performances
Communication methods could include:
• verbal - Verbal communication uses words to present ideas, thoughts and feelings. Good verbal communication is the ability to both explain and present your ideas clearly through the spoken word, and to listen carefully to other people • non-verbal way of communication - his refers...
Please join StudyMode to read the full document