Communication in Health & Social Care Setting

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Unit 4222-301

Promote communication in adult social care settings.

1.1

There are two different reasons why people communicate. It is to give information and receive it. There are two types of communication; verbal and non-verbal. Verbal communication includes vocabulary which is the person’s knowledge of words. Linguistic is the meaning and pronunciation of words, and tone/pitch is the emphasis of sound during verbal communication e.g. a raised voice or a very quiet voice.

Non-verbal communication includes eye contact which is meaningful contact through the meeting of the eyes. Touch is physical contact. Physical gestures are mainly by the positioning of the hand and/or fingers. There are many different ways to express hand and finger gestures. Body language is communication by the movement or posture of the body. And behaviour is how a person acts in a certain situation.

Moving with the times, people can communicate with each other via video phones and the internet, which has many communication options such as e-mail, social network sites, blogs and forums. These are particularly useful over different time zones.

Effective communication is essential. It is very important that both the giver and receiver of information understand each other. If one or both persons involved don’t understand the communication, then the information becomes diluted and ineffective. Ineffective communication can be influenced by a person’s mood, body language and vocabulary. Both parties need to check with each other that the communication that they have received or been given is correct. This can be done by confirming, repeating or paraphrasing what a person has said.

1.2

Within the adult social care setting, communication is affected through the various types of relationships that occur. Primarily there is that initial contact between the service user and a service provider. It is essential that we understand the needs of the clients and that they understand what service we offer. There are more often than not other agencies involved with the service user and the communication between these agencies need to be effective to provide the best service to cater for the individuals needs. When the communication is ineffective between the service user and various service providers then it is the service user who will suffer primarily. Ineffective communication between service providers can be ill-afforded as it can cause disharmony within services. Good communication between service user and providers can in turn be promoted by service users good experiences and influence others into the service, which is our primary goal. We do not want to lose service users due to their needs not being met.

Service user and service provider communication can consist of assessments, regular reviews and key work sessions. Service provider communication can consist of updating client files on computer servers for all agencies involved to see. Telephone, e-mail and face to face contact are often used. Staff meetings, inter-agency meetings, structured programme meetings, handover books and joint diaries help to give and receive communication. It promotes good working practice if the information is clear and concise. Communication should be recorded in order to protect all parties involved.

2.1

We need to meet the communication and language needs, wishes and preferences of individuals. To establish these, we will initially complete a full assessment of the client’s needs for their personal treatment/recovery journey. By doing this we are then able to determine the language spoken, find out the history/background of the service user, along with educational needs they may have. This helps when deciding the best course of action for that individual. It is essential that we listen to what the client wants in order to provide the most effective treatment plan for them. Treatment these days is very service user orientated rather than the...
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