Communication in Corporate America
Running Head: COMMUNICATION IN CORPORATE AMERICA
Communication in Corporate America
David Tamene
Davenport University
MGMT 535
Dr. Ruth
September 16, 2009
Introduction
Communication is one of the most vital components of a business! It is imperative that every business practices good communication within its members. From a managerial perspective, mangers have to make sure they carry out effective communication skills by actively listening to verbal and nonverbal messages. A fundamental strength of great leaders is that they communicate a powerful sense of urgency that mobilizes all troops in pursuit of a brighter and better future (Richardson, 2009). Communication is necessary for all walks of life. It is necessary in the workplace, between employees and their managers, CEOs, and fellow employees. According to one article by McEwen, communication is directly linked to company profits (Ewen, 1998). Furthermore, communication is necessary in maintaining healthy relationships between family and friends, and especially with significant others. The present paper will analyze how and where communication was impaired and the resulting consequences it created in a very prominent financial company. Smith Financial Corporation was established in the 1800s and served many Fortune 500 companies ( Mcjannet, Hattersley, 2008). In the late 1990s, the Smith group was in need of a new Assistant Vice President and Director of Data Management. It was at this time that Frank Miller was hired. Before joining the Smith Financial Group, Miller worked as a consultant and published a few articles. Miller was keen to learn about Microsoft and thus attended many conferences. When Miller was hired at the Smith Financial Corporation, they were very eager and enthusiastic about Miller. The managers, supervisors, programmers, vice president, and CEO welcomed Miller as though he was a divine intervention whom would “fix” all their problems. However, to the contrary, this did
Communication in Corporate America
David Tamene
Davenport University
MGMT 535
Dr. Ruth
September 16, 2009
Introduction
Communication is one of the most vital components of a business! It is imperative that every business practices good communication within its members. From a managerial perspective, mangers have to make sure they carry out effective communication skills by actively listening to verbal and nonverbal messages. A fundamental strength of great leaders is that they communicate a powerful sense of urgency that mobilizes all troops in pursuit of a brighter and better future (Richardson, 2009). Communication is necessary for all walks of life. It is necessary in the workplace, between employees and their managers, CEOs, and fellow employees. According to one article by McEwen, communication is directly linked to company profits (Ewen, 1998). Furthermore, communication is necessary in maintaining healthy relationships between family and friends, and especially with significant others. The present paper will analyze how and where communication was impaired and the resulting consequences it created in a very prominent financial company. Smith Financial Corporation was established in the 1800s and served many Fortune 500 companies ( Mcjannet, Hattersley, 2008). In the late 1990s, the Smith group was in need of a new Assistant Vice President and Director of Data Management. It was at this time that Frank Miller was hired. Before joining the Smith Financial Group, Miller worked as a consultant and published a few articles. Miller was keen to learn about Microsoft and thus attended many conferences. When Miller was hired at the Smith Financial Corporation, they were very eager and enthusiastic about Miller. The managers, supervisors, programmers, vice president, and CEO welcomed Miller as though he was a divine intervention whom would “fix” all their problems. However, to the contrary, this did