Group: Nathalie Rey Valdivieso, Alexandre Debeauregard, Karen Wang, Caterina Piovano, Lidiya Kudina, Martine Hoffmann
Table of contents
The Honour Code1
Types of communication2
The importance of communication in motivation3
The importance of communication in delegation3
Channels of communication4
Barriers to communication4
The Honour Code
As a student at the Ecole hôtelière de Lausanne, I uphold and defend academic integrity, academic rigour and academic liberty as core values of higher learning. I attest, on my word of honour, that work submitted in my name is my own work, and that any ideas or materials used in support of this work which are not originally my own are cited and referenced accordingly.
Nathalie Rey Valdivieso
Communication can be defined as the successful imparting or exchanging of information or news, and sharing of ideas and feelings. Efficient communication, both internally and externally, is crucial to all organisations. The larger the organisation, the more difficult it is to ensure this. Interpersonal communication concerns the process and relationship of the parties communicating, and principally involves a sender and receiver of the message. Interpersonal skills are something we all have, however they can be developed and improved with experience. As a sender, having good interpersonal skills means being clear and precise, and verifying that the message is delivered. The receiver’s responsibility is being a good listener, which includes movements that signal your attention, never interrupting, asking questions and reflective listening.
The elements of the communication process (adapted from notes taken in class):
Types of communication
Communication - the act or process of communicating; fact of being communicated. Most animals communicate with each other in some way, however, only humans communication breaks into different types: verbal and non-verbal, formal and informal. Verbal communication – is an interaction between people, which is face-to-face. The main components of it are sounds, words, speech and language. Speaking can be interpersonal and public. Nonverbal communication – body language is a vital form of communication that shows the true feelings, emotions, and expressions during the specific moment and tells a lot about the person. Formal –used in professional setting, with no use of slang and all the words are pronounced correctly. Body language used in a professional manner and sometimes even unnoticeable Informal – usually used with friends and family, with the use of slang words and shortened versions of them. Use of body language is higher than in formal communication. The importance of communication in motivation
Motivation can be referred as the needs, desires, fears and aspirations within people that make them behave as they do. Highly motivated people will usually tend to work hard and do superior work to the ones with poor motivation. Unfortunately, some people are motivated by resentment to make trouble for the supervisor or obtaining more power for themselves. The problem with these types of motivation is that they cross-purpose with the goals of the operation and have a negative impact on productivity. As a leader, you cannot motivate people of doing good work, but your job is to “activate” people’s motivation. Hence, in order to succeed in your leadership you must find out how to motivate the poor performers increasing their productivity and preventing the good performers from getting bored and leaving for a better job. The importance of communication in delegation
The supervisor is obliged to communicate the policies, rules, methods, procedures, standards, budgets and the goal settings with the...