Communication For Managers
Listening and communicating
Communication Approach
• Communication takes place only when a message sent by one person has been receveid and undertstood by another person
Reasons Managers Communicate
• Pass on and receive information
• Establish and maitain relationships
• Tell people what they are expected to do and help them learn
• Give feedback and crticism
• Encourage, motivate and influence
• Help others solve problems and develop actions plans • Work with others to come up with new ideas
How to get your message across (1)
• Know your audience
• Know what you want to say and why you want to say it
• Keep your message simple and specific
• Make eye contact with listeners and speak slowly and learly enough to be understood
• Try to chose the right time and place
How to get your message across (2)
• Make sure your message is receveid and understood – Pay attention to verbal and non verbal responses
– Ask questions as needed to chek out your perceptions of the listeners’s understanding
– Ask the listener to summerize what you have said and restate the message if needed
Communicate clearly in meeting
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Think through what you plan to say
Make eye contact with people in the groupe
Speak clearly, concisely and distinctly
Be prepared to illustrate and support your points Guidelines for giving helpful criticism
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See criticism as useful
Be specific and use examples
Use « I »messages
Focus on behaviour and results, not on personnalities or personal traits
• Avoid making assumptions
• Focus on relevant issues
Think about it…
• Think of a time when someone gave you helpful feedback. Then thinlk of a time when the feedback you received was not helpful.
What was said?
How to deliver unwelcome news
• Try to see the situation from the other party ’s point of view
• Focus on the facts
• Avoid leading up to the bed news, add supporting or explanatory details
• Avoid over-apologizing
• When you are saying « no » offer alternatives
The art of asking
Communication Approach
• Communication takes place only when a message sent by one person has been receveid and undertstood by another person
Reasons Managers Communicate
• Pass on and receive information
• Establish and maitain relationships
• Tell people what they are expected to do and help them learn
• Give feedback and crticism
• Encourage, motivate and influence
• Help others solve problems and develop actions plans • Work with others to come up with new ideas
How to get your message across (1)
• Know your audience
• Know what you want to say and why you want to say it
• Keep your message simple and specific
• Make eye contact with listeners and speak slowly and learly enough to be understood
• Try to chose the right time and place
How to get your message across (2)
• Make sure your message is receveid and understood – Pay attention to verbal and non verbal responses
– Ask questions as needed to chek out your perceptions of the listeners’s understanding
– Ask the listener to summerize what you have said and restate the message if needed
Communicate clearly in meeting
•
•
•
•
Think through what you plan to say
Make eye contact with people in the groupe
Speak clearly, concisely and distinctly
Be prepared to illustrate and support your points Guidelines for giving helpful criticism
•
•
•
•
See criticism as useful
Be specific and use examples
Use « I »messages
Focus on behaviour and results, not on personnalities or personal traits
• Avoid making assumptions
• Focus on relevant issues
Think about it…
• Think of a time when someone gave you helpful feedback. Then thinlk of a time when the feedback you received was not helpful.
What was said?
How to deliver unwelcome news
• Try to see the situation from the other party ’s point of view
• Focus on the facts
• Avoid leading up to the bed news, add supporting or explanatory details
• Avoid over-apologizing
• When you are saying « no » offer alternatives
The art of asking