R.A THARAKA MADUSANKA – IHRA/DSMgt/02/49
Diploma in Service Management
“HOW TO BE AN EFFECTIVE COMMUNICATOR”
2. What is Meaning of Personal Life
3. What is Meaning of Working Life
4. What is Meaning of Working Life
5. How to be a Good Communicator
6. Key Factors for Became Effective Communicator
7.2. Personality Attributes
Communication simple yet complex, easy to do and easy to blunder. “We send from 100 to 300 messages a day. These include the message we intend to send, the message we actually send. The message as the hearer interprets it, the response of the hearer based on what he or she heard, and our reaction to the exchange of words, meaning and interpretation.
“We hear only half of what is said to us, understand only half of that, believe only half of that, and remember only half of that” Kathy Walker ( Kansas State University,2002)
Communicating effectively helps group members build trust and respect, foster learning and accomplish goals. Written, oral and body language are important tools for sharing ideas, feelings and commitments. Group is made up of people who share a common interest and commitment, and yet perhaps see things from a variety of perspectives. Effective communication is the way this diverse group of people will be able to understand the issues and make decision for effective Change.
02. What is the Meaning of Personal Life?
Personal life is the course of an individual's life, especially when viewed as the sum of personal choices contributing to one's personal identity, Baker Maureen, (2007)
03. What is the Meaning of Working Life?
A balance between ethics and corporate relationship where ethical decisions has to be justified to the management and ensuring that the vision of the organization is not blurred.
04. What is the Meaning of Effective Communication?
Communication is an Art. Effective Communication is a Skill. Communication is effective only when you are able to communicate a message to your audience understand the message is it.
Communication is the process of exchanging information. Information is conveyed as words, tone of voice, and body language. Studies have shown that words account for 7 % of the information communicated. Vocal tone accounts for 38 % and body language accounts for 55 %. Chapter 17, Team Coordination Training Student Guide (8/98),
05. How to be a good Communicator?
In the information age, we have to send, receive, and process huge numbers of messages every day. But effective communication is about more than just exchanging information. Effective communication requires you to also understand the emotion behind the information. It can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork, decision-making, caring, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Effective communication combines a set of skills including nonverbal communication, attentive listening, the ability to manage stress in the moment, and the capacity to recognize and understand your own emotions and those of the person you’re communicating with. While effective communication is a learned skill, it is more effective when it’s spontaneous rather than formulaic. A speech that is read, for example, rarely has the same impact as a speech that’s delivered (or appears to be delivered) spontaneously. Of course, it takes time and effort to develop these skills and become an effective communicator. The more effort and practice you put in, the more instinctive and spontaneous your communication skills will become. In the present day information revolution and formation of knowledge societies,...