Communication difficulties may occur between individuals or groups and may arise for a variety of reasons. These reasons must be considered and strategies developed to overcome them.
Lack of confidence
Adults can sometimes act in an aggressive way if they are unsure about what they are doing or lack confidence. I need to be sensitive and offer encouragement and support. To help a child with lack of confidence I use praise, support and encouragement to try and overcome the problem and help them gain confidence.
As some people do not have the same ideas about the purpose of an activity, meeting or idea, I need to clarify exactly what I am there to do and why I am there to do it.
Different values and ideas
People have different methods of dealing with situations. Parents may not always agree with the school on the way pupils have been asked to do something. This should be discussed and common ground established.
As people have different cultures and expectations they communicate in different ways. In some cultures eye contact is discouraged so I would need to find alternative verbal and non-verbal clues.
Conflict can occur when communication has not been effective. This may be due to a misunderstanding or because information has not been passed on. To overcome this I would discuss with them the problem, find the cause and a way forward, so both parties are satisfied with the outcome.
K9 – Cont ..
Some adults or children may have home pressures or issues that affect how they communicate. As I get to know them I will be able to identify if they are behaving in an uncharacteristic way and offer support.
People with specific needs may not be able to speak or be anxious or...