Communication & Crisis

Topics: Communication, Crisis management, Health care Pages: 6 (1639 words) Published: April 16, 2014

Sonia Allahverdian
Dr. Monique Williams
HCS 320
November 18, 2013

Many disasters happen around us that we have no control over, nor do we know what the impact will be of these disasters long term and short term. On the environment surrounding us as well as what it may do to our health. Working as the director of health for my region it is my job to stay on top of such issues. Keeping an eye out for such emergencies that may endanger us in our everyday living space and most of all our health. I want to go through how I might deal with such situations and how I would address it head on. While at the same time keeping the public informed without overwhelming them as well as looking at who I would collaborate with to make this situation resolve in the smoothest and best way possible.

The issue that has come to my attention is water contamination in a certain area. This contamination is life threatening and needs to be acknowledged and dealt with accurately and promptly. As I am the director of emergency health situations I see myself and the mediator and problem solver between the public (people) and media. Those two things are there for each other but if you are not too careful they can harm each other; giving out too much information or not enough or sometimes the wrong information can be harmful to all parties involved. Having such a situation on had you need to talk to the right people and receive all the right information. I would first go to the areas that have been affected and gather all the proper data and forms that show what chemicals are incorrect causing this contamination. I need this information for hard copy evidence so when I contact the media or speak in public I will have all the proper information. I will also get the CDC involved if they are not already involved. They will be conducting the proper tests and research to discover what the contaminated bacteria is. They will also have the proper protocol in containing it, as well as seeing the damage it has done to people who have ingested it and come in contact with it. Finding an antidote will be another task they will have. In such a situation you will also get in contact with the proper news channels; national and local. Having my statements ready giving the media and public the help and information that they need.

Communicating in any situation has its advantages and setbacks. Working in such a high pace and high stress industry makes communication that much more important and not to mention difficult. Being in the health care industry means you work and deal with a lot of the same people consistently. This at times can be a good thing. You build relationships with them you become accountable to one another, you even learn each other’s communications styles; you become comfortable with them, in some cases they even become your second family. Having that crutch that comfort in such a high stress and high demand career is needed. As I said befor you become accountable to one another and the team work/bond is unbreakable unparalleled. This kind of bond is desperately needed in such careers. Especially when you are dealing with millions of people’s lives, they always count on me as director of emergency health. Providing them with the best and most accurate information, help and solution to our health care crisis, that is no easy task and I cannot do it on my own. I use me organizations from the inside and outside; to give my best and keep our environment safe and clean. This same relationship is needed in any high profile type of career i.e. chief of medicine of a hospital the president of the United States. They all need to have great communication skills with their organizations and network of people. On the other side of the spectrum you can have communication issues that can do more damage than the crisis itself. You not only need to have basic communication skills with...
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