Health Care Communication Strategies
Communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior” (Merriam Webster Dictionary 2011). Communication can be verbal or non-verbal, and can also be done using the face to face or by telephone. Communication uses different channels for transmitting information. The use of e-mails, telephone calls, fax, postal mail, are just some of the few channels used for communicating. Every organization makes in choice in what channels of communication to use for passing information and employees need to know the specific channel of their organization for receiving up to date communication. Organizations
Health Care Services (HCP)
Health Care Services (HCP) uses both written and verbal methods when communicating in addition into to telephone, e-mails, memos, letters, faxes, and face to face as their communication channels. Patients who receive services at Health Care Services receive written communication in the mail such as bills, appointments reminders, appointment confirmations, medical reports, medical reports, and prescriptions. Health Care Services also use telephone as a channel to communicate with patients for setting up appointments for doctor visits, appointment reminders, appointment confirmations, and even surveys when necessary. Internal communication at Health Care Services includes the use of memos, and e-mails for transmitting information to employees and other times the use of mail. External communication used by Health Care Services for attracting new patients in the community they service are radio ads, television ads, newspaper ads, internet ads, informational videos, written or video testimonials, and informational pamphlets placed at community and government centers. Health Care Services also use e-mails, letters, faxes, and phone calls when dealing...
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