communication barrier

Topics: Communication, Nonverbal communication, Writing Pages: 10 (2615 words) Published: October 30, 2013
Communication barriers
TITLE: Unit 03 Barriers to communication
Communication barriers1
Overview 3
Communication barriers4
Types of communication barriers5
Sender barriers and receiver barriers 7
Attitudes and values 8
Valuing differences 10
Environmental barriers 13
Managing environmental factors13

Communication barriers can interfere with or block the message you are trying to send. This topic will help you to: recognise the barriers to communication which prevent messages being sent and received successfully develop communication skills to overcome these barriers.

Inside this topic
Communication breakdown
Types of communication barriers
Sender barriers and receiver barriers
Attitudes and values
Dealing with change
Valuing differences
Bias generalisations and stereotyping
Cultural awareness
Environmental barriers

Communication barriers

Activity 1: Communication breakdown
Look at the illustration below. Why do you think there has been a breakdown in communication? What barriers can you see?

Figure 1
The breakdown occurred because Fran, the manager, assumed too much about Bill. She thinks he is a good worker but hasn’t told him. She assumes he knows her views without having told him. She didn’t listen when he said he was busy. So, the sender of a message must think about the feelings of the receiver. But the person receiving the message has a responsibility, too. Communication isn’t successful until there is feedback. Bill should be honest with Fran and let her know how he feels. Bill didn’t give feedback to let her know his feelings. Bill doesn’t know that Fran, his manager, values his work. Both Fran and Bill contributed to the communication barriers. Types of communication barriers

There are many different factors that can create barriers to effective communication. Language barriers
Language barriers occur when people do not speak the same language, or do not have the same level of ability in a language. However, barriers can also occur when people are speaking the same language. Sometimes barriers occur when we use inappropriate levels of language (too formal or informal) or we use jargon or slang which is not understood by one or more of the people communicating. Often the situation in which the conversation is taking place, and whether or not people have prior experience of the matter being discussed, can also contribute to such barriers being formed. Overcoming language barriers

Remember that preparation is an important part of communication. Think about:
who you are communicating with
what their language needs may be.
Using visuals (photographs, drawings, diagrams and so on) can help to overcome language barriers as can using appropriate non-verbal communication. Be aware, however, that different situations and different cultures (including workplace cultures) have varying interpretations of non-verbal communication. What is acceptable in one culture may be offensive in another. What is clear to you may not be clear to others: a nod for ‘yes’ may not mean the same thing in another country! See ‘Take care with gestures’ in Section 2 for more examples. The quality of your voice is also important for clear communication. Be sure to speak with appropriate volume for the situation and use clear diction. Listening actively to other people and letting them know that you are listening (nodding, asking questions etc) is an excellent way to overcome language barriers. Conversational bad habits

There are many bad habits we can have in conversation:
Sometimes we judge the other person by criticising them, calling them names or diagnosing them (for example, ‘you’re stupid’ or ‘you are only saying that because you know you should have spent more time on it’). Another bad habit is sending solutions to the other by threatening, moralising, asking too many questions or advising them. For example, ‘You should apologise.’ ‘If I were...
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