Communication and Term Confidentiality

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Course: Health in Social Care Level 2
Unit: 1

1.1 Identify the different reasons people communicate

To express needs
To share ideas and information
To reassure
To express feelings
To build relationships
To socialize
To ask questions
To share experiences
1.2 Explain how effective communication affects all aspects of own work Communication with others at work which could include colleagues at work and people we support, helps the development of effective relationships, builds trust between people at work, allows better way of understanding individuals’ needs, prevents misunderstandings and supports the development of own knowledge and skills. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them This is important in order to understand emotional states and to know if information has been well understood. To also know when and how to adjust communication method and to recognize barriers to communication. 3.1 Identify barriers to effective communication

Background and culture of individual
Sensory impairment
Dialect
Use of jargon and language not appropriate to age or stage of development Environmental factors
Attitudes
Effects of alcohol and drugs
Aggression
Mental health problems
Learning disabilities
Health conditions
Lack of confidence

3.4 Identify sources of information and support or services to enable more effective communication

Translation service
Interpreting service
Speech and language services
Advocacy services
Third sector organisations

4.1 Explain the term confidentiality

Confidentiality is when one person receives personal or sensitive information from another person and the information is not passed to anyone else without the consent of the person from whom the personal or sensitive information was received.

4.3 Describe the situations where information normally considered to be confidential might need to be passed on

A...
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