Communication and Social Care

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Communication is about passing a message or information between people and organisations. Good communication skills is inessential to those who work within the Health and Social Care sectors , as it allows them to develop a positive relationship, share, provide and receive information with service users, as well as their colleagues and other Health Care professionals. In order for communication to be effective, it has to have its context. Context is the situation in which communication can occur. There are different types of context that surrounds communication; these are one to one, group, between colleagues, between professionals and service users, multi-agency and multi-professional. Each of these types of context can be formal or informal communication. One to one communication, means one person communicating with another person. This context can either be formal or informal. Formal one to one communication, often happens during a job interview, this where one professional of the organisation is simply asking you questions about yourself, and about the job that you have applied for, they may ask about any qualification that you have which may be relevant to the job role. Informal one to one communication, often happens when talking to someone you have known for a while, for example a friend or family. In health and social care one to one communication, occurs when a patient is talking to their doctor or when a doctor is breaking sensitive news to a patient, or perhaps when discussion there situation and needs. Group communication involves more than just two people, this means getting a small group of people together to simply have a general discussion. This context can also be formal or informal. In health and social care formal group communication, often happens when a group of professionals from either the same setting or from different setting, get together to discuss and share the same problem. For example, a group of doctor discussing the progress of a patient, who suffers from a stroke and who is also alcohol dependent. In this situation different specialist doctors will be involved. This type of communication is very common in Health and Social care sectors; this is because care professionals work in teams and in partnership, in order to have a successful outcome for service users and their families. Informal group communication can simply be a class room discussion about a specific topic, such as the causes of drug abuse. Between colleagues communication, means communicating with people you work with. Again this context of communication can be either formal or informal. However in Health and Social Care communication between colleagues are often informal, this is because you have a chance to build a relationship with the person you’re working with and it allow you to understand them better even if their communication is a little poorly. But it’s important that colleagues demonstrate respect for each other and gain trust for one and other. Communication between professionals and service users is when a professional is communicating with the service used. In Health and Social Care this type of communication is very frequent. Communication between professional and service users happen in various ways, including either formal or informal meeting or appointments. In order to have an effective communication between professionals and services users, it’s important that the professional does not use too technical language or jargon. For example when a doctor is assessing or diagnosing a service user’s health and wellbeing, they should use simple language that can easily be understood by the patient. Otherwise this could become very frustrating for the service user, especially if they feel that their concerns are not being responded to. However even though this type of...
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