Communication and Service Users

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Unit 501 Use and develop systems that
promote communication
(SHC51)

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

Service users who have communication problems need support to enable them to express themselves effectively. It is therefore important for me in my managerial role, to be aware of the service users preferred method of communication their choice should be acknowledged and respected by supporting them. Communication is a basic human right. Without communication the service user is unable to realise or exercise their rights. Under the Human Rights Act 1998 all individuals have the right to ‘freedom of expression’. If unable to communicate they would be denied these rights.

Sensory disabilities
Disabilities which affect service users sense, and in turn affect communication, include hearing loss and sight loss. These are the two main senses on which humans rely to interact with their environment. Without sight or hearing communication will be affected and alternative methods will need to be used.

Learning disabilities
Up to 90 per cent of service users with a learning disability have some form of communication need. Many service users with a learning disability have no identified cause of their communication difficulty.

Down’s syndrome
Down’s syndrome is a chromosomal disorder where the foetus is developed with an extra chromosome at pair 21. Approximately 75 per cent of service users with Down’s syndrome have difficulties with their hearing. Combine this with a learning disability and these service users have an increased difficulty in communication. Service users with Down’s syndrome can have difficulty in forming words and speech sounds, resulting in their speech being difficult to understand.

Autism
Service users with autism have Communication disorders which can make it difficult for the individuals to communicate and interact with their surroundings for example;

Cerebral palsy the causes of this condition are huge, all leading to damage of the brain. Cerebral palsy can cause differing disabilities depending on the part of the brain affected. The service user with cerebral palsy may have difficulty communicating or developing recognisable speech.

Mental health problems
A mental health problem is one that affects how an individual relates to his or her environment due to changes within the brain caused by injury, infection or age.

1.2 Explain how to support effective communication within own job role

In my managerial role I am responsible for establishing the communication needs of the service users provide appropriate support and ensure any equipment they may need to communicate is available.

Before any support can be given, the service user’s ability, needs and most importantly, preferences should be considered and taken into account. During an initial assessment way the service user communicates and the method they use and recording this on a face assessment form which will eventually go into their support plan. Everyone involved in the care of this service user is made aware of their needs and preferences regarding communication and any changes are recognised by the support staff recording daily notes which can then be taken to any reviews and shared with the team.
Family and friends - are important to the individual and must be supported to communicate with us to allow us to give the best care available to the service user. •Speech therapists - assess and support the individual’s speech development. • GPs - my monitoring the service user physical health and any changes in medication •Support staff- by supporting the service user on a daily basis to live as independent life as possible •Social workers- act as an advocate for the service user and gain access to specialists by referral

Effective communication improves the quality of life of people. It is essential that efforts...
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