Effective communication is vital when dealing with children and young people, in particular within the working environment, as it helps establish and maintain clear boundaries for the adolescents who are being dealt with. For example; if a young person is corrected on a behaviour that is negative, such as swearing, they need to see that staff follow the same rule, and that staff lead by example. Otherwise, they will see this as a contradiction of rules and will therefore lead to resentment and double standards.
On the same note, effective communication is necessary when dealing with adults in the work environment, as it ensures consistency throughout the staff team. For example, if a supporting member of staff has been called to deal with a situation involving a young person, and the lead member of staff is unaware, it can lead to a heightened situation where the lead member of staff is unsupported, and if there has been ineffective communication, this situation can lead to resentment between colleagues. A way of preventing this happening is for the support staff to ensure the lead member of staff is aware of what has occurred.
It is important that firm boundaries and clear relationships are established when working with children, young people and adults.
The main principles are effective communication, being clear with instructions, being respectful, being sensitive and also considerate. It is also important to maintain a sense of humour, so that the working environment is not too intense, as this can make people uncomfortable. It ensures that all parties involved are able to ascertain what is expected of them. If others are comfortable in our company, they are more likely to communicate effectively. However, if there is mistrust, they are less likely to confide and important issues are less likely to come to the surface. For example, a young person... [continues]
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