Communication and Professional Relationships.

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Lucy Shears Tuesday Evening Submission Date: 4th December 2012

Unit 203 Communication and professional relationships with children, young people and adults Task A

Key features of communication with children, young people and adults Communication skills will differ depending on the person you are communicating with. The way you communicate with a child will be different to the way you communicate with an adult. There are some general key features of communication that work for all ages which include speaking clearly and confidently, listening and being empathic to the person speaking, being aware of your body language, having a relaxed stance and facial expressions, respecting what the other person is saying and having eye contact. All of these key features show that you are engaged in the conversation and interested in what is being said. In order to have good communication it is important to make sure the other person has understood what you have said. You may see their understanding by any non-verbal communication used, such as nodding and facial expressions. Whichever form of communication is being used, be it verbal, non-verbal, written or electronic it is important to be polite, open, friendly and set a good example, no matter what age of the person you are speaking to. Differences in communicating with adults, children and young people of different stages of development Although the key features of communication are similar for people of the all ages, the way you will use these features will differ depending on age, culture and who the person is you are communicating with. Very young children have very basic under-developed communication skills and you would need to adapt the communication so they could understand. You would use very basic terms and phrases, speak clearly in an even pitch and voice volume, and not speak too fast, be friendly and approachable. Young children will not know or understand difficult words, and you will need to...
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