Communication and Eye Contact

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1. Communication
Communication is a process whereby information is enclosed in a package and is channelled and imparted by a sender to a receiver via some medium. The receiver then decodes the message and gives the sender a feedback. All forms of communication require a sender, a message, and an intended recipient, however the receiver need not be present or aware of the sender's intent to communicate at the time of communication in order for the act of communication to occur. Communication requires that all parties have an area of communicative commonality. There are verbal means using language and there are nonverbal means, such as body language, sign language, paralanguage, haptic communication, chromatics, and eye contact, through media, i.e., pictures, graphics and sound, and writing. It is essential that the basic elements of communication be identified. These elements are: • Sender/encoder/speaker

• Receiver/decoder/listener
• Message
• Medium
• Feedback/reply
The person who initiates the communication process is normally referred to as the sender. 2. Receiver/decoder/listener:
The listener receives an encoded message which he attempts to decode.

3. Message:
Message is the encoded idea transmitted by the sender. The formulation of the message is very important for an incorrect patterning can turn the receiver hostile or make him lose interest. 4. Medium:

Another important element of communication is the medium or channel. It could be oral, written, or non-verbal, prior to the composition of the message, the medium/ channel should be decided. 5. Feedback:

This is the most important component of communication. Effective communication takes place only when there is feedback.

Communication of information, messages, opinions, speech and thoughts can be done via different forms of modern communication media, like, e-mail, telephone and mobile. Some of the basic ways of communication are by speaking, singing, sign language, body language, touch and eye contact. There are many different types of communication but they can be classified into four basic types of communication. These four types of communication are as follows: Verbal Communication:

Verbal communication includes sounds, words, language and speaking. Language is said to have originated from sounds and gestures. There are many languages spoken in the world. The bases of language formation are: gender, class, profession, geographical area, age group and other social elements. Speaking is an effective way of communicating and is again classified into two type’s viz. interpersonal communication and public speaking. Good verbal communication is an inseparable part of business communication. Fluent verbal communication is essential to deal with people in business meetings. Also, in business communication self-confidence plays a vital role which when clubbed with fluent communication skills can lead to success. Public speaking is another verbal communication in which you have to address a group of people. In public speaking, the speech must be prepared according to the type of audience you are going to face. All the main points in your speech must be highlighted and these points should be delivered in the correct order. Non-Verbal Communication:

Non-verbal communication involves physical ways of communication, like, tone of the voice, touch, smell and body motion. Creative and aesthetic non-verbal communication includes singing, music, dancing and sculpturing. Symbols and sign language are also included in non-verbal communication. Body language is a non-verbal way of communication. Body posture and physical contact convey a lot of information. Folded arms and crossed legs are some of the signals conveyed by a body posture. Physical contact, like, shaking hands, pushing, patting and touching expresses the feeling of intimacy. Facial expressions,...
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