Communication and Different Reasons

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SHC21

Introduction to communication in health, social care or children’s and young people’s settings.

Outcome 1:

1. Identify different reasons why people communicate.

People communicate for lots of different reasons some of these are these are to build and maintain relationships i.e family, parenting and community relationships. Communication is used by people to conduct business and commerce, people also communicate to learn and educate. Communication is also used for pleasure for e.g. story telling, film, music and theatre it is also necessary for emotional intimacy.

2. Explain how effective communication affects all aspects of own work

Effective communication helps us to exchange all information within the working environment, it helps us express are feelings/emotions and how we feel when working in certain situations. Using effective communication can help you get positive messages across when needed and can also help create a good atmosphere.

3. Explain why it is important to observe an individual’s reactions when communicating

It is important to observe individuals reactions when communicating as it helps give you feedback on how they are reacting to the information being giving to them it can also help you get a clearer understanding of what communication skill they are comfortable using and what communication skills they understand.

Outcome 2:

1. Find out an individual’s communication and language needs, wishes, and preferences

2. Show how and when to seek advice about communication

While working at the nursery if I came across a situation with one of the children, e.g. they speak a different language, I would ask a higher member of staff what communication skills I could use that would help the child understand or if there are any key words in his/hers language I could use when communicating with them. I would also approach the parents and ask if there are any words they would like me to learn to help...
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