Dr. Kathleen Andrews
COMM 200 Interpersonal Communication
December 20, 2010
The major part of my role of a childcare provider is not just to care for the children that come to me each day, but to communicate effectively with not only the children, but the parents as well. No matter what your responsibilities or the role that you carry at work, there is no way that you can successfully go through a day with out effective communication playing a huge role.
As I continue on in this class, I learn more and more about how to communicate. I have always known that this was important, but I never really grasped the full extent of what communication meant, and how many different factors and barriers there are. One of the learning outcomes that I have chosen to touch on is the barriers to effective interpersonal interactions. In my line of work, I need to interact effectively or my entire day is mayhem and my parents that need me to care for their young children are left feeling anxious and not satisfied, two things that do not help me to have successful business. In chapter four of our text, we are given examples of some of the barriers that get in the way of effective listening, and we all know that if we can’t listen to what someone is saying , than we are not going to be able to communicate with them. “The barriers are as follows: Laziness, closed-mindedness, opionatedness, insincerity, boredom, and inattentiveness.” (Hybels,Weaver, p. 90) Just look at all of these. How would I ever be able to instill the trust that I need to if I display and of these barriers when I am interacting with my potential parents, the parents of the children that I am already responsible for, or the children in my care for that matter?
There have been many times over the years that parents have come to me with concerns about their children. There have been situations that are going on at home, and parents need me to be on board with what they are trying to do. A good example of this is potty training. I know that it may not seem like something big, but communication is a huge part if this. I need to listen to my parents and see what it is that they are trying to do with their children. While they are talking ot me, if I am acting like I am disinterested, bored or like I really don’t even want to be listening to them, that creates a negative atmosphere, where the lines of communication tend to shut down. Also if I keep cutting off the conversation to add in my opinion, or refuse to listen to others ideas, thinking that my way is the only way, the other party never feels like they are being heard in the conversation. Barriers like this can also foster hard feelings, making a good relationship almost impossible. Now I have been talking about how all of these barriers affect adults, but it is the same with the children. I need to be able to listen to the kids just as much, if not even more than the parents. If I am putting up listening barriers with my daycare kids than I am going to miss all of the opportunities to see and hear what they might be trying to tell me.
Another learning outcome that I have chosen is, understanding how perceptions, emotions, and nonverbal expression affect interpersonal relationships. There are so many different ways that these affect our communication. “Nonverbal communication is a silent infiltrator, having broad influence over our social environment. It provides us with a mode for conveying messages without the use of verbal language. It may enhance or detract from a verbal communication. It regulates relationships by affecting the likelihood of introduction and continued interaction. We are able to infer emotion through nonverbal communication and influence other`s perception of our competence, power and vulnerability. It also plays a role in the perception of the actual message...