1.1 Identify the different reasons people communicate
Examples of why people communicate
To gain reassurance and acknowledgement – Giving a child reassurance will help them to develop.
To build relationships - People communicate to make new relationships the way we speak to them at first may make them feel welcome or overlooked.
To maintain relationships – Each time we talk to a child we are maintaining our relationship with them.
To gain and share information – The information you receive and give will help you carry out your work effectively.
To share ideas and thoughts – If you have questions, ideas and opinions about work sharing them with colleagues helps to clarify, develop and even change the way we act and think.
To express needs and feelings – These are communicated through behaviour as well as speech; most people need to share feelings with each other to build trust.
1.2 Explain how communication affects relationships in the work settings
Communication can affect relationships in the work settings if there is a breakdown in communication this can lead to a number of things including a sense of anxiety, isolation and the work will not be done to full potions ion. E.g. when you work at a school it is important to be a team player and get along with everyone even if you don’t agree with everything that they are saying as along as the outcome for the child is positive. If people don’t communicate well it limits their ability to connect on any meaningful level and at the extreme, can cause conflict. Communication skills such as open-ended questions, calm tone approach can help unite people also listening to what the other person is say is very helpful. When we communicate well the workplace becomes a much stronger and positive place. Everyone will feel comfortable sharing and expressing their views.
2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals
When you meet an individual for the first time, it is important to establish how you will communicate and how they would like to be addressed. Always introduce yourself and explain why you are there, you may also shake the person’s hand. From doing this you will have an idea of their reaction and how they response to the question. It is absolutely essential that you find out the best way to communicate so that you can understand the wishes and preferences of the individual and if there is a problem you can correct it from the get go. If they have a disability you can use body language or even talk slowly as they may be able to lip read. If they are speaking a different language and you do not understand them you may need the help of an interpreter whom will help you both to understand each other. There is always help with whatever suttion you may be face with all you need to do is ask for help.
2.2 Describe the factors to consider when promoting effective communication.
The factors that needs to be considered when promoting effective communication is the: environment, proximity, orientation and posture, listening skills and time. Environment: I would make sure that it wasn’t noisy if the information was private e.g. I would use a private room or the office to relay the information. Proximity: When I’m talking to a baby I would move closer to them if they allow as using pointing jesters to show them things, but not all children may like this as they may be shy and then I would but a slight distance between me and them. Listening skills: An active listening skill is where you think about what the person is saying and you watch their body language or another gesture. Time: You will need to give time to children for them to reason to what you ask them as they may need time to think about the answer.
2.3 Demonstrate a range of communication methods and styles to meet...