Communication and Care Values

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UNIT 2 � COMMUNICATIONS & CARE VALUES
 
 
INTRODUCTION
 
As part of my Health and Social care �A� level I have been asked to produce a report on Communication and care values.� For me to produce my report I need to undertake a placement in one of the following areas, where I will research and conclude my findings based on my initial report.�  

Here are the following settings or service user groups that I will have to choose from to base my report on:  
�         Health
�         Early years � (care and education)
�         Care of older people
�         Individual with specific needs
 
The setting or service user group that I will be focusing on through this report is:  
Early years � (care and education)
 
And the placement that I have chosen to base my report on is:  
�Nursery
 
The purpose/objective of this report will be the following:
 
�         The types and range of communication skills you have used, and an awareness of the care value base. �         The transmission of the care values in the way you have communicated with the person concerned. �         Possible barriers to communication and how you overcome these. �         An evaluation of the interactions and conclusions drawn from the evidence collected.  

These are the objectives that I will have to look for and carry out at my nursery placement and with the children � (service user group) and then I will have to make comparisons between the interactions made.  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
THEORY
 
WHAT IS COMMUNICATION?
 
It is a learned skill, we must learn to speak well and communicate effectively. Speaking, listening and our ability to understand verbal and non-verbal meanings are skills we develop in various ways. We learn basic communication skills by observing other people and modelling our behaviours based on what we see.  

TYPES OF COMMUNICATIONS
The different types of communication are the following:
 
Language � spoken, signed or written communication can communicate complex and subtle messages between individuals or groups of people. Language also allows people to develop concepts and these concepts are; influence the way individuals think, enable us to predict the future and enables us to group experiences together to help us to understand events that we have experienced.  

Signing and Braille � there are systems such as the British sign language that help people to communicate in a full language. Braille provides system of written communication based on the sense of touch for people who have limited vision.  

Cultural variations, including accents - both verbal and non-verbal communication must be understood in a particular context. For example the word wicked can have lots of meanings to it. If an older person used this word to describe their experience in the World War 2 it would mean �horrific� or �terrible�.  

Music, drama, arts and crafts - paintings, music, and drama scenes all can describe and communicate messages and emotions to people. People often buy paintings or music to remind them of the happy experiences or the sad experiences.  

Visual, electronic and other technology - people all can communicate using emails, mobile phones, text and other ways such as recorded messages on the video, tape player etc and we can re experience the events of the past.  

Body language � facial expression, the way we sit, the way we stand etc are all the ways that express how we feel.  
INTERPERSONAL INTERACTION
 
Who interacts with whom?
 
The health and social care workers must be able to interact or communicate with effectively with wide range of other people, and they could be:  
�         Patients or clients and their relatives � who maybe children, adolescents, young adults, middle aged or elderly. �         Colleagues and managers
�         With professionals, e.g. doctors, nurses, social workers, psychologist etc.  
 
These maybe one to one interactions, with clients and...
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