Communication and Activity Template Title

Topics: Communication, Customer, Understanding Pages: 2 (262 words) Published: December 4, 2012
CIPD Assessment Activity Template
Title of unit/s Developing Yourself as an Effective Learning & Development Practitioner
Unit No/s 4DEP (L&D)

Level Foundation

Credit value 4

Assessment method Written, Discussion

Learning outcomes:
1. Understand the knowledge, skills and behaviours required to be an effective L&D practitioner. 2. Know how to deliver timely and effective L&D services to meet users’ needs. 3. Be able to reflect on own practice and development needs and maintain a plan for personal development.

All activities should be completed

Activity 1
(Note: The CIPD Human Resources Profession Map (HRPM) can be accessed at: ) Write a report in which you:
• briefly summarise the HRPM (i.e. the 2 core professional areas, the remaining professional areas, the bands and the behaviours) • comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) L&D role.

Activity 2
With reference to your own (or other identified) role, outline how an L&D practitioner should ensure the services they provide are timely and effective. You should include: • understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs) • effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each) • effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints)
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