communication

Unit 301 principles of communication In adult social care settings.

Task A

The four main types of communication:

Verbal communication is sending a message via: speech

Non verbal communication is a type of communication that does not involve speech or sounds, example: eye contact.

Electronic communication is sending a message via: email, skype, fax, telephone and social media.

Written communication is sending a message via: reports, charts, written letters and notices.

Explain how effective communication can affect relationships in a adult social care settings between:

A) Colleagues and other professionals

It is important that care workers communicate respect for each other. Colleagues who do not show respect for each other may fail to show respect to the people who use care services. Colleagues have to develop trust in each other. It is important to demonstrate re that you respect the confidentiality of conversations with colleagues. With effective communication there would be a positive atmosphere in the work place, staff would be more than happy to help each other out. Good communication would mean everything would be up-to-date. The service user in the home would feel safer and feel they can trust members of staff. Effective communication between colleagues and other professionals would mean all service users individual needs would be met.

) Individuals using the service and their carers

Professional people, such as doctors and nurses, often work within their own specialised language community. A language community is a community of people that has developed its own special words, phrases, social expectations and ways of interacting that set it apart from other groups of people. It is important that professionals check that they are not being misunderstood. Professionals are usually aware of the need to translate technical language into everyday language when they work with people from other professions or people who use the service.