LEVEL 5 DIPLOMA
LEADERSHIP FOR HEALTH & SOCIAL CARE
USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNICATION
Communication is a big part of enabling me to meet the resident’s needs, and identifying possible risks to the individual. When health care professionals and patients cannot communicate effectively, the health care relationship suffers. This then prevents the individual from participating in decisions that affect their well-being. Trust and effective patient-clinician relations, requires good and clear communication. Patient-centred communication is not only key to high-quality health care, but it is critical, it helps ensure that people have the information they need to make informed decisions and take part in their own care. Under the Human Rights act 1988 all individuals have the right to ‘freedom of expression’. Communication should be made through the individual’s preferred method, and first language. Communication issues within the group of individuals I support are usually from a physical condition such as hearing difficulties or visual impairment, or as a result of a condition affecting the brain, such as Alzheimer’s disease or a stroke. When a person’s hearing or sight is impaired, body language and tone of voice will become more important. They may also need to learn new skills such as sign language or lip reading in order to be able to communicate. Language disorders are problems understanding words or using them, such as stammers, stutters and speech sound disorders.. Within my job role as a care assistant, whilst on duty I use communication in many different forms to enable each individuals needs to be met. My role requires me to provide appropriate support and ensure equipment and aids are available which enables me to promote each individuals rights. Also by using external agencies such as Speech and language therapists, who work closely with individuals who have various levels of...