Communication

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Introduction

Communication is really important in the health and social care environment in this assignment, I’m going to reflect and explain the effective communication and interpersonal interaction in the health and social care and also the verbal and non-verbal communication and verbal communication. I am also going to out-line the history of argyle and the Tuckman and use it to access the baby (P) history using the Tuckman cycle.

Communication is important because it’s a way of transferring information to another person or a group of people. Communication plays an important part in the health and social care settings. There are many different ways to communicate; there is either communicating verbally or none verbally.

One to one communication is the interaction between two people; other types of one-to-one communication could be email or instant messaging. Examples of one-to-one communication in health care could be a patient talking to his/her doctor, a doctor talking to a patient's family and a doctor breaking sensitive news to a patient.

Group communication is getting a small group together who share the t same subject to talk about. Usually group interactions work when the group is small as the leader can talk better then working with a larger group.

Formal communication requires appropriate verbal and non-verbal skills. Examples of formal communication are; a formal letter or email. Formal communication is present everywhere in health and social care, for example, explaining procedures such as surgical operations and negotiating with others during a case conference to discuss care plans.

Informal communication is the interaction between two or more people. An example of this in a health and social care setting is greeting relatives and introducing yourself to relatives and short conversation while giving practical assistance to people such as helping them to move.

In basic terms oral communication is the spoken interaction between two or more people. In health and social care oral communication could be simply a doctor talking to their patient.

Visual communication is the delivery of ideas and information with can be looked upon and read. An example of the in hospitals would be health leaflets and posters, which could be on smoking or alcohol awareness.

When communicating verbally, it means that a person is using their mouth to speak. An example of when this is used in the health and social care sector is when a patient is telling the doctor what their problem is. Communicating Non - verbally involves sign language, Makaton, Writing, Email, Books, and Braille. An example when communicating Non - verbally could be that a carer wants to communicate to their patient and this patient is deaf so therefore the carer uses sign language. Other examples could be found in learning difficulty primary school; there might be pictures up around the classroom, to illustrate things. If someone has impairment such as a visual or hearing impairment they may not communicate effectively fully. Therefore people could communicate to them in other different forms. For a blind person they could use Braille to read text, and for a hearing impaired person they might use technology such as ear aids. They could also be communicated through with Photograph or diagrams. In the health and social care setting, it is important to be aware of these different methods of communicating as Clients or Patients will have different communication need. Other ways to communicate non - verbally are;

Body language - An example of one factor which contributes to effective communication is body language. Body language shows if the person is interested and it shows the persons mood in a conversation. E.g. if the person has their hands folded, and is leaning back to the chair, it would show that they are not interested in the conversation

Facial expressions – Facial expression shows what the person is feeling. So if a...
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