Dealing with Conflict Through Effective Communication
Group and Organizational Dynamics -
Communication within the small group or team is both similar to and different from communication in other settings. Sometimes, the best way to resolve problems are to make all involved aware of what is going on. Leaders should always keep the employees well informed of what is happening within the group. Communication within the group is a true sign that there is life within the walls of the group. Group members and the leaders are talking back and forth. There are several communication styles that can be effective when communicating to other. They are expressive, systematic, sympathetic, and direct. Edmondson (2009), defines “expressive as hyperactive, systematic as orderly, sympathetic are nurturing and born socializers, and directs conversed briefly and involved in many things” (p. 31). Below we will examine other types of communication such as; intentional and unintentional communication, verbal and nonverbal communication, and defensive and supportive communication. Communicating should be a primary focus of any group. Without effective communication, the group could easily collapse.
Trust and Human Relations
Because group members needs some type of communication to assure that they are part of something bigger, groups should put proper communication in place, this will satisfy the need of the group member. Good group communication breeds trust within any group. According to McNeish and Mann (2010), “knowledge sharing is also important to the individual” (p. 20). Once again, when a group member sees that they are in the communication loop, they will contribute their input to the group. Employee’s feel valued when information is communicated to them by others within the group. It makes them feel that they are included with the group by making certain contribution to the group.
Intentional and Unintentional Communication
Often times we communicate for a purpose. According to Tubbs (2009),” intentional messages persuade another, prompt actions, or simply to have fun” (p. 46). We tend to communicate in order to achieve our purpose. We also transmit messages that are considered unintentional. As stated by Tubbs (2009), “the slip of the tongue, Freudian slip, is one well-known example of unintentional communication” (p. 46). We all can agree with a situation in which someone says something quite different from what they attempted to express. Tubbs (2010), states “unintentional verbal messages more than likely result when we are distracted” (p. 47). In groups, communication is a two-way process. Each group member responds to each other. This response can be defined as feedback. In an ongoing interaction, two or more people continue to shift roles as sender and receiver, alternately providing each other with messages and feedback. Rather it is intentional or unintentional communication, the interaction pattern clearly affects the group’s success.
Verbal and Nonverbal Communication
We not only communicate verbally but nonverbal as well. Verbal communication is a way of communicating among one another. Verbal communication is the use of words to get across a message. Verbal communication can occur among people to get their point across. As stated by Tubbs (2009), “nonverbal communication is defined as facial expression, tones of voice, gestures, eye contact, and patterns of touch” (p. 48). Facial expression, eye contact, and body positioning, all can clearly reveal information about our attitude and feelings. As stated by Tubbs (2009), “sometimes our nonverbal responses to people lead others to make decisions about those people.” Tubbs (2009), shares that we all express ourselves nonverbal. Often we do not realize how much our expressions say about us and in many cases they may be inaccurate.
Defensive and Support Communication
When someone threatens us mentally, we react by throwing up a barrier...
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