Communicating in the Workplace
Misunderstanding #1:
Who was the sender? I was the sender
Who was the receiver? An employee at my job
What was the message? I needed a document signed by the head of the department and the “out of office message” directed me to send all correspondence to the next person in charge who happened to be the specific employee. The message explained to the individual for them to review the document and if all of the information was correct, they were to sign it.
What was the misunderstanding that occurred? The employee rudely refused to sign the document believing it was in reference to something else. After the employee refused to approve the document, I replied by stating I would wait for the manager to return. I assume this upset the employee because she felt I was undermining her authority for approval.
How could the misunderstanding have been avoided? I believe the misunderstanding would have been avoided if the employee would have simply asked me what the document was in reference to if they were confused.
What did you learn about the communication process from this activity? I learned from this activity that the communication process is essential especially during the workplace and can save valuable time. Miscommunications create roadblocks and can be avoided if both parties understand the message.
What seemed to be the main causes of the misunderstandings? The main cause of this misunderstanding seems to be from a lack of familiarity. I was not accustomed to communicating with the employee so I believe receiving an email from someone they were unfamiliar with asking for approvals may have been fueled the misunderstanding.
Misunderstanding #2:
Who was the sender? One of my supervisors was the sender
Who was the receiver? A new co-worker within my department
What was the message? The supervisor informed my co-worker that I was against her getting an upcoming promotion. I am a senior human resource specialist within my... [continues]
Misunderstanding #1:
Who was the sender? I was the sender
Who was the receiver? An employee at my job
What was the message? I needed a document signed by the head of the department and the “out of office message” directed me to send all correspondence to the next person in charge who happened to be the specific employee. The message explained to the individual for them to review the document and if all of the information was correct, they were to sign it.
What was the misunderstanding that occurred? The employee rudely refused to sign the document believing it was in reference to something else. After the employee refused to approve the document, I replied by stating I would wait for the manager to return. I assume this upset the employee because she felt I was undermining her authority for approval.
How could the misunderstanding have been avoided? I believe the misunderstanding would have been avoided if the employee would have simply asked me what the document was in reference to if they were confused.
What did you learn about the communication process from this activity? I learned from this activity that the communication process is essential especially during the workplace and can save valuable time. Miscommunications create roadblocks and can be avoided if both parties understand the message.
What seemed to be the main causes of the misunderstandings? The main cause of this misunderstanding seems to be from a lack of familiarity. I was not accustomed to communicating with the employee so I believe receiving an email from someone they were unfamiliar with asking for approvals may have been fueled the misunderstanding.
Misunderstanding #2:
Who was the sender? One of my supervisors was the sender
Who was the receiver? A new co-worker within my department
What was the message? The supervisor informed my co-worker that I was against her getting an upcoming promotion. I am a senior human resource specialist within my... [continues]
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"Communicating in the Workplace" StudyMode.com. 11 2011. 11 2011 <http://www.studymode.com/essays/Communicating-In-The-Workplace-854278.html>.
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"Communicating in the Workplace." StudyMode.com. 11, 2011. Accessed 11, 2011. http://www.studymode.com/essays/Communicating-In-The-Workplace-854278.html.
