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Midterm Study Guide – Communication Studies 334

* There will be 35 questions
* The following chapters will be covered on the exam: 1, 4, 6, 7, 10, 13 * 27 multiple choice questions, 8 true/false

Here are some areas that you should focus on:

* Communication and shared meaning; signs and symbols; ambiguity * Defining communication
* -communication is an exchange of messages for that purpose of creating or influencing the meaning that others assign to events * -meanings are interpretations we develop for particular experiences * -the meaning we give an event is not carried by the event * -meanings are assigned largely through communication with others

* Meaning exists on a continuum
* -shared meaning: when two people agree in their interpretation of an event -contractual shared meaning: exchange where each party gives up something in order to get something -consensual shared meaning: consensus about basic values and goals * -ambiguity: when a message sender achieves low correspondence between his/her intent and the receiver’s interpretation

* Defining signs & symbols
* -signs: involuntary expressions of emotion (usually in the form of nonverbal cues) * -symbols: voluntary expressions that stand for or represent something else

* Why is business communication important?
* The importance of communication
* -effective communication contributes to:
* -employee motivation
* -productivity
* -organizational change
* -individual success

* Power, overt politics, and hidden politics
* Power: the ability to mobilize people and resources
* Power is partly exerted by leaders and partly given by followers

Overt politics: involves direct communication to influence others Hidden politics: is the process by which employees decide which issues to raise and how to raise them *
* How women and minorities adapt to the politics of the workplace

* The different ways to deal with harassment
* stop the harassment
* -maintain employment
* -manage psychological and emotional well-being

* Formal audience situation analysis (different parts)
* Occasion: the purpose and context of the presentation
* Purpose: audience expectations about the presentations goal * Context: what happens before and after the presentation? * Paying attention to presentations before you
* Size: the number of people in the audience
* Organizational culture: implicit rules that dictate the way the group or organization operates * Knowing the companies mission statement
* Using the proper “language” that your audience can understand *
* Physical environment: seating arrangement and the availability of microphones and audiovisual equipment * Sometimes microphones can get overlooked
* Take advantage of audio visual equipment
* Time: the amount of time allotted for the presentation * Know how to adapt to how much time you have left
* After a certain amount of time people stop listening
* Consider the audience and see if they are really interested in listening to what you have to say *
* Demographics: qualities over which an audience has relatively little control, such as age, gender, economic status, education, religion, sexual orientation, ethnic background, or culture heritage * Danger to this can be over adapting

* Danger to this can be not adapting at all (lack of awareness) * Adapt your speech accordingly

* Captive/voluntary audiences; role-taking
* Captivity: refers to whether the audience is voluntary or captive * Lively material will hold the interest od the captive audience (college classroom) * Make the information you present directly relevant to the lives of the...
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