Rosemary Evans, Audrey Grant and Jessica Hilton
University of Phoenix
With the current success of Worldwide Telecommunications, Inc. they are in the process of expanding their businesses by opening up offices in China and India, and to ensure the expansion is a smooth and successful one, Worldwide Telecommunications, Inc. has hired our consulting company, E.G.H Consultants, to review and forecast some of the cultural changes that may occur within Worldwide Telecommunications, Inc. as well as analyze how a multicultural workforce may affect teamwork and communications in large companies. Worldwide Telecommunications Inc. is a company that provides local and long-distance telephone, Internet, and mobile services. The company is headquartered in Jersey City, New Jersey, and has offices in Connecticut, New York, Massachusetts, Virginia, Georgia, Texas, Canada, and the United Kingdom. Worldwide Telecommunications Inc. has been in the business for 30 years and has a workforce of over five-thousand employees. The management of Worldwide Telecommunications, Inc. believes providing a one-stop shop for telecommunication services keeps them ahead of their competitors, and as a result the company experiences profits year-over-year. According to the publication, On Being Different, “ethnicity, based on perceived cultural similarities and differences in a society or nation, can be expressed in peaceful multiculturalism or in discrimination or violent interethnic confrontation. Culture is both adaptive and maladaptive. The perception of cultural differences can have disastrous effects on social interaction. The roots of ethnic differentiation—and therefore, potentially, of ethnic conflict—can be political, economic, religious, linguistic, cultural, or racial” (Chapter 2). In our study we foresee some of the challenges include understanding the culture and work ethics in China and India, integrating their workforce into the current structure, and building on teamwork and communication. Teamwork and communication are essential factors for competing in today’s global arena. Large companies stress teamwork in the work environment, offering a variety of people with a variety of skills, talents, and abilities, to accomplish organizational objectives; thus enabling the company to offer competitive advantages within the marketplace. In a multicultural workforce, there are many issues to consider such as age, sex, ethnicity, physical ability, race, the sexual orientation of employees, and the way an organization responds to a multicultural workforce. Acclimating employees from India and China will not be as seamless as their current setup. Differences from ethnic and cultural backgrounds create misunderstandings between team members before they have had a chance to establish any credibility with each other. Whereas, there are some cultural differences in Canada and the United Kingdom, the business practices in these regions are quite similar to American standards, and as a result Worldwide Telecommunications, Inc. was successful in quickly bringing their employees together and on the same page with teamwork and communications. In Europe, the business practices are similar to American; although, quality and customer service is important, acquiring new business deals and maximizing profits is the priority. Whereas, the same holds true in Indian and Asian cultures, it is more of an importance to ensure top quality customer service and the client’s needs are met. “Western cultures, where people tend to be monotheists, beliefs are important, and there is an emphasis on truth. This is not to say that what Westerners believe is necessarily true, only that they believe they have the truth. In contrast, Asian cultures emphasize “virtue,” which means that people are evaluated as good or bad on the basis of their behavior; what people believe is their own business...