Comair Information Systems Analysis

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INFORMATION SYSTEMS ANALYSIS AND PROPOSALS

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Giles Pearce

May 2009

TABLE OF CONTENTS

1. Executive summary………………………………………………………….…….…..3

2. Introduction to Comair………………………………………………….……..…….4

3. Company Information Systems & Technology Strategy……………….4

4. Company Business Strategy………………………………………….…….…...…8

5. Company systems theory and development………………………………..……9

6 Systems development options…………………………………………………..13

6.1 Improve existing system………………………………………………………………….……..13

6.2 Use Delta’s Software………………………………………………………………………….……14

6.3 SABRE’s AirCrews management system…………………………………………………..14

7 Comair’s people issues……………………………………………………………….14

7.1 Comair’s Organisation and Technology issues………………………………………14

1.0 Executive summary

Despite several attempts to improve and replace their existing software, Comair has not managed to implement all the planned changes that have previously been made. They have still not replaced their out dated SBS Legacy system even though there has been an agreement in place since June 2004 to have it installed and running by 2005. The problems they have had as result of their systems are a clear indication that they need to replace it.

Comair must consider the following in relation to a new system upgrade:

❑ How well it fits into the current organisational structure of the company ❑ The benefits they will get from each system and how they compare with each other. ❑ If the new system meets Comair’s requirements for a system that can manage and process large amounts of data- as past events have shown that the legacy system cannot manage this efficiently. ❑ The costs of doing nothing- keeping their existing system- compared with the costs of upgrading or implementing a new system altogether.

Comair’s system failure has already had a huge affect on its business activities, having lost almost the entire profit from the previous quarter in December 2004 (around $20 million) when, when the system crash halted its operations. This makes it a strong argument that something must be done to prevent this from happening in the future.

Employing a new system and software may be costly in the short term. However, with the right system in place, the efficiency of a new system compared to their current out dated one will make up for this in the long term.

This report gives a full analysis of Comair and its information systems, as well as fully appraising the company’s options for a new system and the considerations that should be made.

2.0 Introduction to Comair

As a company, Comair is associated with the airline industry, offering more than 1,100 daily flights to around 113 cities in the United States, Canada and the Bahamas. As an airline they provide a service for consumers, such as transport for people and cargo as well as food and drink during flights. Their customer relations are also a key focus of their business, in both sales and marketing. Due to the nature of their business and it being a key service for consumers it is essential that they maintain a high quality service level making sure they are meeting the needs and wants of the consumers. In order for an airline such as Comair to achieve this, the use of Information systems and technology is an essential factor, given the highly competitive nature of the industry. A consumer who receives poor service on an airline is likely not to choose them again. In relation to Comair and its crew scheduling system it is important for them to manage it efficiently so as not to cause issues with their flights and, in turn, with their passengers.

By analysing the case study on Comair it indicates that as a company they have not made it a major priority to focus on their information technology and strategy. Their first implementation of software was in 1986 following union and federal regulations...
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