Coca-Cola. Quality Management.
1. Introduction.
The Coca-Cola Company is the world's largest beverage company, refreshing consumers with more than 500 sparkling and still brands. The global nature of our business requires that the Coca-Cola system has the highest standards and processes to ensure consistent quality -- from our concentrate production to our bottling and product delivery. To ensure such consistency and reliability, the Coca-Cola system is governed by the Coca-Cola Operating Requirements (KORE), a new management system which replaced The Coca-Cola Management System (TCCMS) in January 2010. KORE guarantees the highest standards in product safety and quality, occupational safety and health and environmental standards across the entire Coca-Cola system
2. Quality policies
Protecting the Environment: We focus on water, packaging and climate.
We are committed to conducting our business in ways that provide all personnel with a safe and healthy work environment.(people issues)
We provide substantial training for our associates, using the training requirements defined in TCCSMS(The Coca-Cola Safety Management System) as a global baseline. (people issues)
Focus on needs of our consumers, customers and franchise partners (customer satisfaction)
Get out into the market and listen, observe and learn (continual improvement)
3. List of processes
a) acquisition
b) Purchases of raw materials
c) production
d) advertising
e) distribution
f) quality testing
Coca Cola Company Procedure no: P08 Advertising
PURPOSE: This procedure defines the actions to be carried out for the advertising of Coca-Cola
SCOPE: This procedure applies to the advertising
SUMMARY OF THE PROCESS
Stage Method
Search The advertising manager researches open markets to advertise the products to.
Assessment The advertising manager studies the culture of those markets to assess the best marketing strategy in terms of: age, local customs, economic situation, and best way to reach the target
The Coca-Cola Company is the world's largest beverage company, refreshing consumers with more than 500 sparkling and still brands. The global nature of our business requires that the Coca-Cola system has the highest standards and processes to ensure consistent quality -- from our concentrate production to our bottling and product delivery. To ensure such consistency and reliability, the Coca-Cola system is governed by the Coca-Cola Operating Requirements (KORE), a new management system which replaced The Coca-Cola Management System (TCCMS) in January 2010. KORE guarantees the highest standards in product safety and quality, occupational safety and health and environmental standards across the entire Coca-Cola system
2. Quality policies
Protecting the Environment: We focus on water, packaging and climate.
We are committed to conducting our business in ways that provide all personnel with a safe and healthy work environment.(people issues)
We provide substantial training for our associates, using the training requirements defined in TCCSMS(The Coca-Cola Safety Management System) as a global baseline. (people issues)
Focus on needs of our consumers, customers and franchise partners (customer satisfaction)
Get out into the market and listen, observe and learn (continual improvement)
3. List of processes
a) acquisition
b) Purchases of raw materials
c) production
d) advertising
e) distribution
f) quality testing
Coca Cola Company Procedure no: P08 Advertising
PURPOSE: This procedure defines the actions to be carried out for the advertising of Coca-Cola
SCOPE: This procedure applies to the advertising
SUMMARY OF THE PROCESS
Stage Method
Search The advertising manager researches open markets to advertise the products to.
Assessment The advertising manager studies the culture of those markets to assess the best marketing strategy in terms of: age, local customs, economic situation, and best way to reach the target