November 15, 2010
University of Phoenix
Club IT, Part One
Ruben Keyes and Lisa Tejada are two musicians with experience on nightclub area, they are graduate from Business Administration. They are working on pursuit dream to open nightclub with new remodeling of inside of Club IT they are expecting to be more attractive with the ambient of fun and energy. Also they are offering live music, DJ’s with different music styles. They are focused on the administration area to improve the cost of operations and be more attractive for new customer with the age of 21 and older, for that reason they play different can of music.
The Club as a small kitchen to prepare snacks and fast food, they offer an intranet option and the employees use the technology to develop they job. Club IT establishes a mission announcement: “We, Ruben and Lisa, offer you live music, DJ’s, dance space and refreshments that suit your lifestyle. You are our friends, and we seek to build a community that meets regularly at Club IT.” (R. Kelly Rainer E.T., 2008). With this statement they one to have friends that are supporting the club on reward are trying to improve on technology to be more efficient and offer better quality of service to customer.
For that reason they hire an intern assessor to see how can improve on the IT and made this more easy for the employee and customer. At this point they are using one user name and password for everybody. The first step is made analysis to see which areas of opportunities are available. The base of this concept is to have happy customer; we can said or priority is our friends (customer).
Using the model of Customer-orientation strategy Club IT needs to have more publicity on a web site, and change the system use inside the club. Changing outside look; with banners or advertising on the web can attract more friends to enjoy the atmosphere of friendship, also they can offer discount to... [continues]
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