Client Technology Tracking System

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  • Topic: System context diagram, Data flow diagram, Microsoft SQL Server
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Client Technology Tracking System (CTTS)
System Analysis and Design

[Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.]

2011

Client Technology Tracking System (CTTS)
System Analysis and Design

[Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.]

2011

Table of Contents
Executive Summary2
Company Overview3
Section 1: Methods and Procedure5
Methods5
The Problem6
Problem Statement Matrix7
Problems, Opportunities, Objectives, Constraints Matrix8
Section 2: Data flow diagram (DFD)11
Context Diagram11
Decomposition Diagram12
System Diagram13
Section 3: Use Case14
Use-Case Glossary14
Use-Case Model Diagram16
Use Case Narrative17
Section 4: Conclusion18
Candidate Matrix18
Database Design19
Client View Interface20
Enter Service Request Interface21
Technician View Interface22
Appendix24

Executive Summary

Company Overview
Coastline Systems Consulting is a provider of managed computer networks and web services located in Destin, Florida. The staff of seven IT technicians, web designers, and systems integrators provides a range of networking, computer hardware, and software solutions to area businesses. Coastline works with clients to analyze their business needs. They then provide a packaged solution that often combines web services, networking and computer hardware, purchased software, and custom programming. In addition to the seven technicians, Coastline has one receptionist/bookkeeper. Coastline Systems Consulting Organizational Chart

The company’s current computer resources
PCs
0 Each technician works uses a Dell notebook:
* Pentium M class machines with 512 MB RAM, 30-50 GB hard drives 1 The bookkeeper/receptionist has a Dell Optiplex desktop running a Pentium 4, 256 MB RAM, and an 80 GB hard drive: 2 Operating systems - MS Windows Windows XP Professional

3 Tools - MS Office 2003 suite plus other software depending on use 4 Internet Browser – IE 6 and Mozilla FireFox
5 E-mail Client - Mozilla Thunderbird
6 Various inkjet and laser printers
Servers
7 Dell PowerEdge 2800 Server
* 1 GB of RAM, 80 GB RAID-5 hard drive storage
* Operating system - MS Windows Server 2003
* Providing DHCP, Security, and Internet Access, and Database Management (SQL Server 2000) 8 Dell PowerEdge 1850 Server
* Providing Web hosting
* Operating system – Windows Server 2003 with IIS

Networking
9 The company headquarters is equipped with wireless networking so notebooks can roam throughout the building. Notebooks also have integrated Ethernet NICs and modems so they can connect to the Internet at home and at clients' places of business.

Section 1: Methods and Procedure
This section was designed to give you a brief summary of the methods and procedures used in our investigation. In this report, we using the following methods and Procedures: Methods
The methods used for gathering the necessary information to come up a system that would service all the company’s needs were fact finding, interviewing/meetings with team members, and research. * Fact Finding

* Gathered reports that the company generated. Spent a few days observing the technicians and the secretary to see how they currently handle service request and the day to day things that need to be done at the company * Interview/meeting

* Interview with Mr. Peter Charles and Anna Kelly
* This was initial discussion concerning the proposed client technology tracking system. Anna talked about a situation involving Ben and one of the company’s clients....
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